What are the responsibilities and job description for the Airline Customer Service Agent position at SFO?
Overview
Are you ready to bring your energy, professionalism, and love for people to the fast-paced world of international air travel? Pacific Aviation is hiring Airline Customer Service Agents at San Francisco International Airport (SFO) for a dynamic, part-time opportunity that offers serious growth, great benefits, and meaningful daily impact.
For over 25 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we’re looking for teammates who thrive in a collaborative, multicultural environment.
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Responsibilities
What You’ll Do
- Assisting passengers at check-in counters, gates, and arrival areas
- Verifying travel documents and complying with airline and TSA protocols
- Making clear announcements and providing directions
- Supporting boarding, baggage assistance, and special service needs
- Collaborating with airline teams and fellow agents to ensure smooth operations
- Delivering excellent customer service under pressure in a dynamic terminal setting
You’ll start with one international airline and have the opportunity to train on others over time.
Qualifications
Requirements
What You Bring
- Fluent English communication skills
- Strong verbal and written communication; active listening skills
- Computer literacy and fast, accurate data entry
- Calmness and solution-focus under pressure
- Physical stamina to stand for extended periods and move throughout the terminal
- Authorized to work in the U.S. and able to pass a background check and drug screening
Bilingual ability preferred in one of the following languages:
- Tagalog
- Mandarin
- Cantonese
- Vietnamese
- Thai
- Indonesian
- Hindi
- Gujarati
- Japanese
Schedule
- Must be available to work at least 4 days per week, including weekends and holidays
- Shifts may include early mornings, afternoons, evenings, or nights
Benefits
Pay & Benefits
- Hourly Pay: $23.15 per hour
- Fully Paid Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off
- Uniform Provided
- Paid Training
- Parking Discount or Clipper Card
- Referral Bonus
- Cell Phone Plan Reimbursement
Salary : $23 - $25