What are the responsibilities and job description for the Receptionist & Human Resources Assistant position at SFCS?
As a collaborative and innovative center of design excellence, SFCS is dedicated to defining the next generation of Living, Learning and Healing Environments. Our family-oriented culture aims to provide an exceptional employment experience through which we deliver extraordinary service. From our four regionally located offices in North Carolina, Virginia, Kentucky, and Pennsylvania, we provide specialization in the design of senior living, education, healthcare, and government facilities nationwide.
We are currently seeking a dependable and highly organized Receptionist & Human Resources Assistant to join our Roanoke Office. This position provides essential administrative support to both the Human Resources Leader and office operations, ensuring smooth daily functions and a positive employee and visitor experience. The ideal candidate will demonstrate exceptional attention to detail, strong communication and organizational skills, and service-oriented, proactive approach.
This position's requirements are inclusive of, but not limited to, the following:
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, Human Resources, or a related field preferred.
- Administrative training or coursework in HR preferred.
- Minimum 2 years of administrative or HR support experience; experience in a professional office environment required.
- Excellent organizational skills, attention to detail, and follow-through.
- Strong written and verbal communication skills with a professional and approachable demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with HRIS, ATS platforms (Paycor preferred), or SharePoint a plus.
- Strong multitasking abilities and the capacity to manage competing priorities in a fast-paced environment.
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
- Strong interpersonal skills and a team-oriented, service-minded approach.
- Familiarity with HR compliance requirements and general office management procedures.
- Must be able to lift 15-25 pounds at a time.
Duties and Responsibilities:
Human Resources Support
- Provide general administrative assistance to the HR department, supporting day-to-day operations and company initiatives.
- Assist with employee onboarding logistics, including scheduling orientations, preparing new hire materials, and coordinating with IT and Team Leaders for setup.
- Maintain and update employee records and shared HR databases, tracking changes in departments, titles, or status as directed.
- Prepare and process paperwork for employee promotions, job classification changes, and other employment actions.
- Assist in maintaining the applicant tracking system (ATS) by posting positions, organizing applications, scheduling interviews, and communicating with candidates as needed.
- Conduct timesheet reviews for 100 employees to ensure accuracy and compliance.
- Track and post updates to federal and state employment law posters and ensure compliance across all office locations.
- Maintain HR calendars for key dates such as workplace compliance training, quarterly review committees, open enrollment, and compliance deadlines.
- Schedule and coordinate workplace compliance trainings, performance reviews, open enrollment sessions, and other HR-related events.
- Prepare and distribute HR reports, order business cards, and handle sympathy requests, as needed.
- Proofread and format HR documents, memos, and communications for accuracy and professionalism.
- Assist with employee engagement efforts, including quarterly SFCS Cares initiatives and other activities that support community involvement and team connection.
- Support HR-assisted processes such as open enrollment, training coordination, policy communications, and employee development initiatives.
- Coordinate office events such as holiday celebrations, summer outings, and firmwide activities.
- Perform other administrative HR support duties as assigned.
Office Administration & Event Coordination
- Serve as the primary front desk and office support contact, greeting visitors, vendors and clients while maintaining a professional and welcoming environment.
- Maintain a neat, welcoming, and professional reception and lobby area.
- Answer and route phone calls promptly and professionally; monitor front and service door activity and maintain secure access to the office.
- Receive, sort, and distribute mail, packages, and deliveries. Prepare and send outgoing mail (letters, packages, overnight deliveries, etc.)
- Track and manage office supply inventory; place orders proactively and maintain clean, organized supply areas and common spaces.
- Schedule and coordinate meetings and conference rooms, ensuring proper setup, technology readiness, and catering arrangements when needed.
- Maintain shared calendars for meetings, PTO, business travel, and office events.
- Track business travel in shared project logs.
- Manage company vehicle reservations, mileage logs, and maintenance schedules; coordinate routine cleanings and service needs.
- Manage scheduling and communication for building maintenance and vendor services, as needed.
- Provide general administrative and logistical support to the HR, operations, and leadership teams.
SFCS offers a competitive salary and benefits package. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.