What are the responsibilities and job description for the CSR I - Policy Services position at SFBCIC?
Are you looking to join a company where you can grow and expand your skill set? Does learning new things excite you?
If you answered Yes to both questions, then Farm Bureau Insurance is the company for you! We currently have openings in our amazing Customer Service Organization. We offer a friendly and professional work environment with an employee centered company culture that is based on mutual respect.
Description
Our Customer Service Representatives provide high quality customer service to both internal and external clients. In this position you will interact with clients by answering policy and billing questions, working to resolve customer issues.
The starting rate of pay for this position is $18.00 an hour.
Responsibilities
- Provides quality customer service by communicating and processing transactions by phone, e-mail, chat, and written correspondence with insureds, agents, administrative assistants, mortgagees, lienholders, and other departments.
- Logs all interactions via phone, e-mail, and chat into a software application to ensure that we have a detailed interaction history logged for each interaction.
- Performs duties associated with policy billing systems. This may include but is not limited to working reports related to policies/bill accounts, submitting system issue tickets to IT, and working on other special projects as defined by management.
- Reviews and evaluates Driver and Audit Surveys and makes appropriate changes to the policy(s) based on that evaluation.
- Responsible for working transactions for multiple lines of business.
- Educate county users on how to navigate and process system changes.
- Troubleshoot and resolve common system issues.
- Process transactions on multiple lines of business including billing via various systems.
- Articulate and explain system requirements and questions regarding invoices and policy transactions.
- Regular and predictable attendance is required.
- Assist with special projects as defined by management.
- Review policy and billing documents for accuracy prior to mailing.
- Receive and process payments.
- Verify coverage for Claims Department.
- Process certified policy documents.
- Other duties as assigned.
Requirements
- High School Diploma or GED required.
- Minimum of 1 year Property and Casualty Insurance experience preferred.
- Working knowledge of Excel, Word, and Outlook office programs preferred.
Work from Home
- Employees are eligible to Work from Home (WFH) one day a week after one year of service.
- Employees become eligible to WFH two days a week after an additional six months of service.
Benefits
This position comes with a full benefits package to include Medical, Dental, Vision, Life and Disability insurance. Also included is a company funded Pension Plan, a 401(k) Plan, Paid-Time-Off (PTO) and 10 paid company holidays.
About US
South Carolina Farm Bureau Insurance Company is one of the state's largest auto and property insurers. Providing excellent customer service and competitive insurance rates is as important today as it was when we opened our doors for business in 1955.
Southern Farm Bureau Casualty Insurance Company ("the Company") is an equal opportunity employer and maintains a policy of non-discrimination with employees and applicants for employment. The Company will not discriminate on the basis of race, color, religion, sex, age, national origin, disability, marital status or any basis prohibited by State or Federal laws.
We are an equal opportunity Employer, M/F/D
Salary : $18