Tenant Coordinator

Location: Boston, MA
Reports To: Senior Property Manager

About Seyon Management

Seyon Management (SM) is a national real estate services firm supporting some of the world’s largest institutional property owners. Headquartered in Boston with offices in Miami, Philadelphia, and Nashville, SM manages approximately 17 million square feet nationwide and provides property management, construction management, asset management, accounting and financial reporting, and advisory services.

Role Summary

SM is seeking a Tenant Coordinator to join our Property Management team, reporting directly to the Property Manager and supporting multiple client portfolios. This role will be responsible for providing support on the day-to-day management of Northeast portfolios, ensuring operational excellence and a high level of service across all assigned properties and clients.

This position will play a key role, in both tenant and vendor interface, while working in a high-performing team environment. This is an exciting opportunity to join a rapidly growing organization, offering meaningful responsibility, broad exposure across portfolios, and significant potential for professional advancement.

Key Responsibilities

Accounting and Financial

• Support day-to-day property accounting processes, including assisting with accounts receivable and accounts payable workflows
• Monitor tenant balances and follow up on outstanding items in accordance with company policies and direction from the Property Manager
• Assist with coding and routing invoices in the financial system and tracking payment status with vendors as needed
• Coordinate with accounting to ensure tenant charges, billbacks, and utility billings are entered accurately and on time
• Maintain organized financial records and supporting documentation for the property
• Assist with monthly billing review and reporting preparation, as directed

Tenant Relations

• Serve as a point of contact for tenant inquiries, ensuring timely, professional, and customer-focused responses
• Coordinate and track tenant service requests and work orders, following up with vendors and facilities staff to support timely completion
• Prepare and distribute tenant communications, including building notices and updates
• Assist with lease administration tasks, including lease abstraction and maintaining accurate lease data in property management systems
• Coordinate tenant move-ins and move-outs, ensuring all required documentation and procedures are completed

Operations

• Assist with vendor coordination and maintain records of service contracts, ensuring documentation is current and organized
• Track certificates of insurance (COIs) for tenants and vendors and follow up on expirations as needed
• Support ongoing property operations by coordinating with vendors and internal teams on scheduled services and maintenance
• Assist with administrative coordination related to tenant improvements and capital projects, including tenant communications and access scheduling
• Maintain organized property files, contracts, and operational documentation

Qualifications

• Undergraduate college degree required
• Working knowledge of the operational, administrative and financial aspects of real estate management preferred
• Familiarity with Microsoft Office, Word, Excel and Yardi or comparable accounting applications
• Ability to effectively communicate with clients, managers, engineers, vendors and tenants in a professional manner
• Candidate must exhibit a high degree of professionalism, excellent written and verbal communication skills and a track record of consistent professional achievement and career growth.

SM is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. We also provide reasonable accommodation to applicants and employees with disabilities or sincerely held religious beliefs, as required by law.