What are the responsibilities and job description for the Account Manager position at Seymour Midwest LLC?
Position Title: Account Manager
Department Name: Sales
Reports to: Division Director
Interfaces with: CEO, COO, Customer Service, Human Resources, Sales Division Directors and Sales Rep Groups
Position Purpose: Account Managers are the primary contact both internal & external for our customers; coordinating efforts with our Division Directors, Territory Representatives, Production/Shipping & Marketing Teams to ensure seamless product order and delivery.
Essential Job Functions/Tasks:
Sales Support:
Partner with Division Directors and Rep Groups as needed to support sales activities in assigned market area.
Selling:
Demonstrate technical selling skills and product knowledge based on understanding of pricing and proposal models created by the SM sales team.
Direct responsibility for sales activities for House accounts in assigned market area.
Attend trade and customer shows as needed.
Customer Experience:
Provide support to all customers in assigned market area to ensure high levels of satisfaction throughout the customer experience
Promotional Programs:
Implement programs and promotions including involvement in program development, implementation, measurement and final review.
Cross Functional Teams:
Collaborate with SM teams including Customer Service, Sales, Operations, and Distribution to ensure product communication, changes, order, and delivery meets customer expectations.
Other Job Functions:
Perform other related tasks as assigned, some of which may become essential to the job.
Adhere to all company and departmental safety procedures including use of personal protective equipment when necessary.
Qualifications:
Education/Training Preferred:
BA/BS. in Business or equivalent experience
Experience Required:
Minimum of five years’ experience in sales, customer service or related disciplines.
Knowledge, Skills and Abilities (KSA's) Desired:
KSA #1: Knowledge of marketing, advertising and promotion techniques and programs.
KSA #2: Computer literacy must include proficiency with word processing, PowerPoint and spreadsheet applications.
KSA #3: Superior Customer Service mentality.
KSA #4: Strong organizational, problem solving, analytical and decision-making skills.
KSA #5: Ability to maintain composure in high stress situations.
KSA #6: Must have excellent interpersonal, verbal and written communications skills.
KSA #7: Outstanding accuracy in maintaining and managing data including pricing and technical specifications.
KSA #8: Ability to function in a fast-paced, team environment.
Physical Demands:
Ability to sit for sustained periods of time to attend meetings, to perform paperwork activities and to drive or travel.
Intermittent standing and walking to move about the facility, field sites and customer locations.
Finger dexterity sufficient to complete paperwork activities and to use a computer.
Visual acuity sufficient to read written materials, to complete paperwork activities and to drive.
Hearing sufficient to communicate with individuals in person and by telephone.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person