What are the responsibilities and job description for the Operations Manager position at Sextant Stays Inc D B A Roami?
Here at Roami in New Orleans the Operations Manager position is a crucial part of our team in managing our Housekeeping & Guest Service teams to ensure our guests have a memorable experience by doing whatever it takes to provide a problem-free stay!
The primary responsibilities of the Operations Manager will be through superb fieldwork, which includes (but not limited to): maintaining the public areas & condo residences to ensure a safe and clean experience for guests.
The Operation's Manager's performance will be based on your ability to complete tasks efficiently manage and supervise, problem-solve independently, prioritize tasks, implement processes, and communicate effectively.
Additionally, you can expect to do the following during your scheduled shifts:
- Overseeing general cleaners of guest rooms, public areas and back of the house to achieve a high level of cleanliness and guest satisfaction.
- Greet guests and visitors warmly and make them feel welcomed and attended.
- Retrieve and store lost and found items, and answer inquiries to ensure guest satisfaction.
- Assisting guests with their needs, inquiries, and requests to ensure a high level of customer satisfaction.
- Providing information about property facilities and services.
- Assisting with check-in and check-out processes, handling reservations, and addressing guest concerns or complaints.
- Act as a point of contact for guests and strive to create a positive and memorable experience for them.
- Supervise/Oversee Maint & Security team in the absence of City Manager/Market Director.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
- Maintain a professional appearance and manner at all times.
- Must be willing to "pitch in" and help co-workers with their job duties and be a team player. Assisting in other departments if needed.
- Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
- Hearing and visual ability to observe and detect signs of emergency situations with or without reasonable accommodation.
- Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
What We're Looking For:
- At least 2 years Housekeeping leadership work experience is required. Previous Guest Service leadership experience preferred. Hotel and/or Vacation Rental experience strongly preferred.
- Bilingual - Ability to speak & understand Spanish is strongly preferred.
- Flexible schedule availability is required.
- Organized, hardworking, ownership mentality and detail-oriented.
- Understanding of how travel planning websites operate, like Booking.com, Airbnb, Trip Advisor, etc.
- High energy, bubbly personality and customer service attitude.
- Must have a service-oriented mindset and be capable of making every guest feel valued.
- An ability to interact professionally and responsibly with guests, management and vendors.
- A self-starter with a positive attitude, who has the ability to work effectively both in a team environment as well as independently.
- Unintimidated by using mobile apps while in the field for team collaboration and communication (experience with Slack, Google Suite).
- Flexible schedule and is open to working evenings, weekends and holidays.
- Use of a personal vehicle, valid Driver’s License, clean driving record, and proof of insurance are strongly preferred.
What we offer you in return for your dedication and hard work is a rewarding benefits package that includes:
Wellness:
- Health Insurance.
- Paid Sick and Vacation Time.
Plan for the Future:
- 401(k) Retirement plan - Roami Matches 100% up to 3% of your salary. 401(k) is fully vested upon the first contribution.
Rewarding Hard Work:
- Incentive-based bonus program
- Discounts for friends and family at our properties.
You are going to love being a part of the Roami team!
Job Types: Full-time
Pay: $45,000 - $55,000 per year.
About Roami.com
Roami is a next-generation hospitality company built on trust, innovation, and play. Roami is consistently authentic, reliable, and guest-focused.
WHY ARE WE HERE?
Roami is the future of travel, offering cool spaces and accommodations meant to provide the most memorable experiences for modern roamers, in groups or solo.
HOW ARE WE DIFFERENT?
Roami controls the entire building, not just a few doors or floors, and leverages existing technology to elevate the standard guest amenity and service experience. As a result, guests are provided a more professional, reliable, and safe stay while owners rely on Roami as a partner in improving the quality and value of their buildings
Please note that employment with Roami is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, criminal record, and other relevant information. By applying for this position, you consent to these checks
Roami is an equal opportunity employer and is committed to providing accommodations to applicants with disabilities in accordance with the ADA. If you require accommodations during the application or interview process, please contact hr@roami.com. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected status.
WHY ARE WE HERE?
Roami is the future of travel, offering cool spaces and accommodations meant to provide the most memorable experiences for modern roamers, in groups or solo.
HOW ARE WE DIFFERENT?
Roami controls the entire building, not just a few doors or floors, and leverages existing technology to elevate the standard guest amenity and service experience. As a result, guests are provided a more professional, reliable, and safe stay while owners rely on Roami as a partner in improving the quality and value of their buildings
Please note that employment with Roami is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, criminal record, and other relevant information. By applying for this position, you consent to these checks
Roami is an equal opportunity employer and is committed to providing accommodations to applicants with disabilities in accordance with the ADA. If you require accommodations during the application or interview process, please contact hr@roami.com. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected status.
Salary : $45,000 - $55,000