Account Manager

Position Summary:

The Account Manager is a key point of contact for our customers. This person will work closely with internal coworkers, external vendors, and their customers, to ensure customer orders are processed properly, accurately, and with on-time delivery. The position requires day-to-day servicing of assigned customers and entails a great deal of electronic and written communication. Candidate must display a high degree of ownership for the accuracy, attention to detail and accountability for each order and customer.

Essential Job Functions:

· Accurately process customer orders including pricing, quantity, ship to details and lead times.

· Operate as the lead point of contact for assigned customers; including inquiries, complaints, RFQ's and any issues that may arise.

· Process customer forecast information and review requirements against current stock/WIP.

· Prepare shipment details for each customer shipment, and process ASN's if applicable

· Confirm shipments are correct and will arrive on time.

· Follow part progress through our system and advise customer of any potential issues with upcoming shipments, including expediting of internal processes and outside vendors, as needed.

· Able to work with management for escalation, when necessary.

· Maintain customer information in our system (contacts, ship via, first piece requirements, etc.)

· Manage accurate customer specific work instructions.

· Willing to assist and help in any department with a positive attitude.

· Always maintain a clean and safe working area.

Qualifications:

· Demonstrated experience and accuracy, working under pressure in a fast-paced environment, with tight deadlines.

· Ability to take direction and correction, but also be self-motivated and proactive.

· Excellent customer service skills working with customers, coworkers and vendors.

· High attention to detail while being able to multi-task, prioritize, and manage time efficiently.

· Ability to work independently but also as a team player.

· Accountable for your work and attendance.

Experience:

· Customer service: 3 years (preferred) but will train

· Microsoft Office Suite with an emphasis on Excel.

· Previous use of ERP system - Enterprise Resource Planning beneficial, but not required

Pay: $ $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Vision insurance

Work Location: In person

Salary : $25