Dispatcher, On-Call/Part-time

Position Overview

Primary Function:

Responsible for receiving and dispatching emergency and other information between the campus community and on-duty campus police officers. Employ multiple transmitting devices, communicating with both internal and external sources, and directing operational message traffic within the department. Responsible for mass notifications during emergencies.

Position Appointment Details:

• Career Band: NE6
• Part-Time/On-Call

Position Description

Typical Duties & Responsibilities:

• Oversee the operations of the dispatch desk during the assigned shift.
• Ensure that all incoming calls and visitors are dealt with properly and promptly.
• Assign priority to requests for assistance.
• Provide general University information.
• Receive requests for assistance via phones, walk-ins, two-way radios, etc.
• Monitor all incoming fire, burglary, and intrusion alarms.
• Dispatch calls to the proper officer.
• Notify the immediate supervisor of emergency situations.
• Notify medics, police, and the fire department as needed.
• Maintains awareness of officers’ status, particularly when responding to situations.
• Understands patrol techniques and monitors situational developments; maintains full awareness when handling simultaneous actions.
• Receive emergency building maintenance calls.
• Notify appropriate parties.
• Serves as the communications focal point for the University Police Department.
• Maintain accurate and detailed logs and records of dispatch desk activities. Type, distribute, and file reports.
• Assist with general office duties, including monitoring office supplies, performing data entry of arrest and offense information, processing traffic violation citations, etc.
• Monitor fire and burglar alarms and closed video cameras; interacts with a variety of systems such as Tennessee Incident Based Reporting System (TIBRS), Tennessee Integrated Traffic Analysis Network (TITAN), Tennessee Criminal Justice Portal, HD Radar, Delt Alert, etc.
• Monitor weather and HD Radar; recognizes when situations develop and makes necessary notifications to community members and University students

Judgement Required:

Judgment and discretion as to the use of established policies are required to perform the essential duties of this position.

Equipment Used:
Computer systems; communication devices (e.g., two-way radio); encoding equipment; standard office machinery

Personal Interaction/Communication:

• Student Contact: daily; responding to emergency requests, filing reports of theft, etc.
• Internal: daily; responding to emergency requests, filing reports of theft, etc.
• External: daily; responding to emergency requests, filing reports, answering questions

Attributes of a Successful Candidate

Education:

High school diploma or equivalent

Experience:

1 year of computer and record-keeping experience

Job-Related Skills:

• Excellent interpersonal and communication skills
• Strong organizational skills with the ability to prioritize and work independently
• Ability to maintain accurate records
• Proficiency in typing (minimum 50 WPM)
• Ability to perform general office and administrative duties, including filing

Supplemental Information

Confidential Information:
Access to and responsibility for sensitive information, including arrest and offense records, criminal history data, and student and employee information

Working Environment:

Normal office environment.

Physical Requirements:

• Must be able to stand for extended periods of time,
• Must be able to use hands for repetitive tasks,
• Must be able to lift between 21-50 pounds (Medium work),
• Must be able to carry between 21-50 pounds (Medium work)

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The University of the South, familiarly known as “Sewanee,” is home to a nationally recognized College of Arts and Sciences and a School of Theology. Sewanee is distinguished by its dedication to cultivate academic excellence, community values, and environmental stewardship that produces informed, self-aware, and participatory citizens for our democracy and servant-leaders for the world. Nestled on 13,000 acres atop Tennessee’s Cumberland Plateau, the University offers both a uniquely beautiful setting and convenient access to nearby cities—Chattanooga, Nashville, and Huntsville. The University is affiliated with the Episcopal Church and seeks to be a place where individuals from a variety of backgrounds and experiences find support, opportunity, and purpose.

Support in the Hiring Process
If you have questions about a position or need assistance filing an application, or if you are a person with a disability and would like to request an accommodation in the application and interview process, please contact Human Resources at 931.598.1381 or hr@sewanee.edu.

Equal Employment Opportunity
The University of the South is an equal-opportunity institution, dedicated to treating all applicants fairly and fostering a welcoming environment for employees and students alike.

University Benefits