What are the responsibilities and job description for the Call Center Representative position at Sew Eyes Inc?
Benefits:
- Bonus based on performance
- Flexible schedule
- Training & development
Benefits/Perks
- Competitive Compensation
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
- Receive inbound calls and place outbound calls
- Identify the reason for the customer’s call, collect relevant information
- Refer to premade scripts for a variety of customer service topics
- Create appointments.
Qualifications
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively