Customer Service Representative

About the Role

This position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates. The goal is to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike attitude.

Top Skills & Abilities

• Possess strong overall office skills, including use of computers, their applications, and other office equipment.
• Must be able to prioritize and manage time effectively.
• Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog info.
• Ability to work independently and make decisions based on factual information received by analyzing and appraising customer needs.
• Ability to learn and utilize the computer and work within the SAP Mapics System.

Key Responsibilities

• Be available as assigned to accept all calls in a professional manner, determine the nature of the call, and take all possible action to expeditiously ensure accurate information and service is provided.
• Obtain required information and respond when necessary to complete actions on inquiries/requests received.
• Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.
• Provide assistance to other employees in a businesslike and professional manner as required.
• Edit orders accurately for input into SAP/Configurator.

Benefits Package
SEW-EURODRIVE provides a comprehensive benefits package to full-time employees. Benefits include:

• Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage $125 annual reimbursement for purchase of eligible vitamins & minerals.
• Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment.
• Disability - Includes both Short Term Disability and Long Term Disability.
• Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment.
• Timely Evaluations with potential for a pay increase - New Employees are evaluated every six months for the first two years then annually thereafter.
• Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service.
• Holiday Pay - Twelve (12) paid holidays per year.
• Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account.
• Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually.
• Paid Parental Leave - To assist and support new parents with balancing work and family matters.
• Onsite Clinic Services - On location medical services by licensed providers at no cost to employees.
• Education Assistance Programs - Student Loan Repayment / Tuition Assistance options.
• Counseling Resources - Easy and convenient access to professional counseling services online.
• Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards.
• Uniforms and Subsidies - Uniforms (for shop employees) are provided and a subsidy for the annual purchase of safety shoes is included.
• Employee Assistance Programs - Five programs to help employees navigate challenging life circumstances.
• Insure Choice Plan Group Discounts - Auto, Home, Pet coverage, Legal insurance, and more at a group discount rate.

Salary : $125