Front Desk Clerk

Basic purpose or function: The Front Desk Clerk is responsible for attending to guest needs of checking-in and out and accurately taking reservations and answering questions regarding room rates, amenities, services and about area and facility offerings.

JOB RESPONSIBILITIES:

• Must maintain strict confidentiality.
• Must possess excellent customer service skills.
• Must be able to handle any pressure situation.
• Check guest in using a computerized front desk software program while ensuring that proper room accommodations have been secured with an acceptable form of payment.
• Use a front desk key card code to make keys for the proper room and length of stay.
• Will make postings of charges and payments into guest folios.
• Accurately maintain all cash handling functions.
• Must be able to count a cash drawer.
• Must know all guestroom configurations, types and location in the building.
• Distribute information regarding current functions in the casino complex.
• Take reservations or walk-in reservations if available.
• Must become familiar with all rate structures, discount and comp. packages and necessary authorization requirements.
• Required to secure complete guest registration information on registration card and in computer system.
• Will be required to handle all telephone calls and efficiently transfer callers' requests to reach other departments or guests rooms.
• Will need to monitor room availability for any given date on a continuous basis for maintaining accuracy of reservations.
• Checkout guests ensuring accuracy of charges and balancing transactions.
• Prepare reconciliation forms of all transactions and deposits at the end of shift and deliver to the casino vault.
• Be able to prepare cash exchange forms.
• Must learn fire alarm system sufficiently enough to determine location of potential fire danger and to disarm and rearm system.
• Required to learn how to calmly respond to emergency situations and to contact the appropriate personnel or agencies for guest safety.
• Maintain constant communication with Shift Lead on duty.
• Communicate with security in the event of suspected illegal activity on the premises.
• Needs to be in contact with the maintenance department when service is needed.
• Ability to operate office machines.
• Accurately record the issuance and return of lodge keys for service specialist, public space and maintenance personnel.
• Must accurately read and record any situations/information on a front desk shift report.
• Must accurately record any pertinent information in any logs required by the front desk.
• Complete daily task sheets.
• Perform all other duties as assigned.

Minimum Qualifications:

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Bookkeeping skills or experience helpful.
• Must possess a detailed math aptitude with an ability to determine correct debits and credits to guest accounts.
• Computer keyboard and ten key experiences preferred.
• Ability to calmly perform multiple tasks simultaneously.
• Must have a positive, helpful, pleasant and professional demeanor.
• Required to be well organized and able to work under pressure.
• Occasional bending and lifting up to 40 pounds.
• Required to have professional oral and written skills.
• Must be able to stand at the front desk for most of the shift.