What are the responsibilities and job description for the Shipping, Retail & Operations Associate position at Seventh Avenue Apothecary Soy Candles and Home Fragrance?
About Seventh Avenue Apothecary
Seventh Avenue Apothecary is a family-owned business in Ybor City, Tampa, creating 100% soy wax candles and home fragrance products. Our artisan candles are made with American-grown soybeans and supplies sourced in the United States. Our attention to detail, quality, and customer service has earned us a loyal and growing customer base.
We love using our business to help others, staying active in our community, and partnering with local charities. We also work hard to support our team, offering flexible hours, training, and genuine appreciation for the people who make it all happen. We believe everyone can spread joy and be a light in this world.
The Role
As our Retail & Operations Associate, you'll help to keep our shop running smoothly, from welcoming customers at the counter to packing online and wholesale orders and keeping the office organized. No two days are exactly alike, which makes this a great fit for someone who enjoys variety and takes pride in getting the details right.
Please note: this position is on site and in person.
Responsibilities
Retail and Customer Service
- Welcome retail customers, share product knowledge, and ring up sales
- Help merchandise and decorate the front retail area
- Answer phone calls, take and deliver messages
- Communicate with customers by phone and email
Orders and Shipping
- Pick, pack, and ship online orders, using shipping software to determine postage and print labels
- Help prepare and fill wholesale orders
Inventory and Operations
- Keep website inventory accurate and up to date
- Assist with candle production during busy or slow periods
- Keep the office and work areas clean and organized
- Perform other related duties as needed
Qualifications
Required
- Strong attention to detail
- Great customer service and communication skills
- Ability to multitask and prioritize in a busy environment
- Good organizational skills and attention to detail
- Comfortable using a computer and general office equipment
- Ability to read, write, and communicate clearly in English
- Ability to stand and walk for extended periods and lift at least 50 pounds
Preferred
- Retail or point-of-sale experience
- Experience with shipping software or order fulfillment
- Familiarity with computers
What We Value Most
- Reliability: You show up on time and follow through on what you say you'll do.
- Attention to detail: Orders go out right, the first time.
- A positive attitude: You make customers and teammates feel welcome.
- Initiative: You see what needs to be done and jump in without being asked.
- Problem-solving: You use good judgment and suggest solutions when something isn't working.
- Teamwork: You're happy to pitch in wherever you're needed.
Position Details
Location: Ybor City, Tampa, FL (on site)
Schedule: Approximately 20 to 25 hours per week
Compensation: $17.00 to $20 per hour, based on experience
Reports to: Owner
Perks
Flexible hours, product discount, 401k,
How to Apply
Please send your resume and a brief note about your availability to jessica@seventhavenuecandles.com.
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 20.0 – 30.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
Experience:
- Computer skills: 2 years (Required)
- Shipping & receiving: 2 years (Required)
- Customer service: 2 years (Required)
Ability to Commute:
- Tampa, FL 33605 (Required)
Work Location: In person
Salary : $17 - $20