What are the responsibilities and job description for the Business Continuity Platform Administrator position at Seven Hills Group Technologies inc.?
What You’ll Do
- Manage and audit user roles, permissions, and access requests to ensure platform security and compliance.
- Serve as the primary contact for process owners and users, providing timely support for issues.
- Triage, troubleshoot, and escalate technical concerns to appropriate teams when required.
- Monitor and respond to queries through designated communication channels.
- Provide clear guidance and support to users across various business units.
- Develop and maintain training resources such as user guides, FAQs, and video tutorials.
- Conduct onboarding and refresher training sessions to promote platform adoption.
- Analyze user engagement metrics and recommend improvements.
- Identify and implement workflow enhancements to improve user experience.
- Maintain accurate documentation of platform processes, configurations, and user instructions.
- Support reporting needs related to platform usage, issues, and enhancements.
- Assist with Business Continuity projects as required.
What You Need to Succeed
- 3–5 years of experience in business continuity, risk management, or platform administration.
- Hands-on experience with SaaS platforms and enterprise-level user support.
- Knowledge of ISO 22301 or strong understanding of the Business Continuity Management lifecycle and IT concepts.
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Access, SharePoint), ServiceNow, Jira, and collaboration platforms.
- Strong communication skills with the ability to create clear analysis, documentation, and presentations.
- Proven ability to collaborate with cross-functional teams.
- Strong organizational and administrative skills, including project planning and meeting deadlines.
- Self-driven, team-oriented, and able to work with minimal supervision.
- Preferred: Bachelor’s degree and certifications such as CBCP or MBCI.
Job Type: Contract
Work Location: In person