Business Continuity Platform Administrator

What You’ll Do

• Manage and audit user roles, permissions, and access requests to ensure platform security and compliance.
• Serve as the primary contact for process owners and users, providing timely support for issues.
• Triage, troubleshoot, and escalate technical concerns to appropriate teams when required.
• Monitor and respond to queries through designated communication channels.
• Provide clear guidance and support to users across various business units.
• Develop and maintain training resources such as user guides, FAQs, and video tutorials.
• Conduct onboarding and refresher training sessions to promote platform adoption.
• Analyze user engagement metrics and recommend improvements.
• Identify and implement workflow enhancements to improve user experience.
• Maintain accurate documentation of platform processes, configurations, and user instructions.
• Support reporting needs related to platform usage, issues, and enhancements.
• Assist with Business Continuity projects as required.

What You Need to Succeed

• 3–5 years of experience in business continuity, risk management, or platform administration.
• Hands-on experience with SaaS platforms and enterprise-level user support.
• Knowledge of ISO 22301 or strong understanding of the Business Continuity Management lifecycle and IT concepts.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Access, SharePoint), ServiceNow, Jira, and collaboration platforms.
• Strong communication skills with the ability to create clear analysis, documentation, and presentations.
• Proven ability to collaborate with cross-functional teams.
• Strong organizational and administrative skills, including project planning and meeting deadlines.
• Self-driven, team-oriented, and able to work with minimal supervision.
• Preferred: Bachelor’s degree and certifications such as CBCP or MBCI.

Job Type: Contract

Work Location: In person