What are the responsibilities and job description for the Hotel Resort Operator I , PT position at Seven Feathers Hotel & Casino Resort Crp?
Description
J o i n t h e S e v e n F e a t h e r s F a m i l y !
Why Work at Seven Feathers?
At Seven Feathers, our passion is people. We empower our team members to grow and succeed through a supportive, and fun work culture. Whether you’re just starting your career or looking to take the next step, we provide training, development, and a wide range of opportunities to help you achieve your goals. As part of the Seven Feathers family, you’ll feel valued and supported every step of the way.
The Position:
Answer internal and external telephone calls in a friendly and courteous manner, direct calls using the resort (PBX) system. Process guest wake-up calls. Take and distribute messages for resort guests, provide information on guest services, and answer inquiries about public resort events. Provide a paging service for resort guests and employees. Assist in the coordination of communications within the resort including emergency procedures, alarms, life safety, and natural disasters. Makes individual, group and package reservations and advance deposits. Duties include but are not limited to:
- Promptly answer telephone calls and greet callers with a positive and clear voice. Use listening skills to put callers at ease and obtain accurate, complete information.
- Direct calls to appropriate guest rooms, staff or departments.
- Record and relay complete and accurate messages. Read and verbally recite exact messages for guests.
- Receive and record wake-up call requests. Perform wake-up calls in a timely manner.
- Page guests and employees using the public address system in a courteous and understandable manner.
The Benefits:
We offer a competitive salary and a benefits package that shows how much we care about our team, including:
- Comprehensive medical, dental, vision, and Rx coverage
- Generous Paid Time Off to recharge and enjoy life
- 401k with up to a 3.5% employer match to secure your future
- 20¢ per gallon fuel discounts to keep you moving
- Free meals
- Direct Pay (Payday Advance)
Requirements
- High school diploma or GED required.
- 3 months multi-line phone experience required.
- Prior hospitality and/or communications experience preferred.
- 8 years of age or older.
- Ability to effectively deal with employees and guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
- Ability to listen effectively and speak clearly on the telephone in a polite and understandable manner.
- Ability to accurately input information using a moderately complex computer system.
- Perform general clerical work, maintain records, and operate a variety of business office machines in the performance of assigned tasks.
- Must be able to read and comprehend written instruction.
- Communicate effectively both orally and in writing; understand and follow oral and written instructions.
- Ability to sit and continuously perform essential job functions for extended periods of time.
- Must be able to obtain a Class I Gaming License.
Are you ready to be part of something extraordinary? Apply now and join a team that’s as passionate about your success as you are. At Seven Feathers, every day brings a new opportunity to grow, have fun, and make a difference!