Contents Technician Lead

About Sevco Restoration

Sevco Restoration’s mission is to help people and businesses recover from loss by restoring properties with integrity, urgency, and care. We are committed to delivering high-quality restoration and reconstruction services while treating our customers, partners, and employees with respect and professionalism. Our contents team plays a vital role protecting and restoring the personal belongings entrusted to us during some of the most difficult times in our customers’ lives.

Impact of the Role

Our Contents Team plays a critical role in protecting, documenting, and restoring customers’ personal belongings during fire and smoke restoration projects. These items often carry both financial and personal value, and they must be handled with exceptional care and organization.

We are seeking a Contents Technician Lead who can take ownership of contents operations in the field while guiding technicians through pack-out, cleaning, inventory, storage, and pack-back activities.

Position Summary

The Contents Technician Lead is responsible for leading contents pack-out and restoration operations while ensuring customer belongings are handled, documented, transported, and stored properly throughout the restoration process.

This role combines hands-on field work with team leadership and operational coordination. The Lead Technician directs daily tasks for contents technicians, ensures accurate inventory documentation, maintains quality and safety standards, and supports project managers in keeping restoration projects moving efficiently.

The ideal candidate demonstrates strong leadership, organization, and accountability, while maintaining professionalism and empathy when interacting with customers experiencing property loss.

Essential Duties & Responsibilities

Field Leadership & Crew Coordination

• Lead contents technicians during pack-outs, pack-backs, cleaning, and restoration activities.

• Assign tasks, monitor work quality, and ensure projects are completed safely and efficiently.

• Provide guidance and training to technicians on proper packing, documentation, and restoration procedures.

• Ensure all contents handling meets company standards and insurance documentation requirements.

• Serve as the primary on-site point of coordination for contents operations.

Fire Loss Pack-Out & Customer Contents Handling

• Lead on-site pack-outs at fire loss properties, ensuring all belongings are properly packed, wrapped, labeled, and inventoried.

• Photograph and document items for insurance claims and internal tracking.

• Carefully handle furniture, electronics, artwork, clothing, appliances, and household goods.

• Supervise safe loading and unloading of company vehicles.

• Coordinate pack-back operations and final placement of customer contents after restoration is complete.

Contents Cleaning & Restoration

• Oversee the cleaning and deodorization of fire- and smoke-damaged contents using approved restoration methods.

• Perform and supervise detailed hand-cleaning of salvageable items.

• Operate and monitor specialized restoration equipment including HEPA vacuums, ozone machines, and hydroxyl units.

• Ensure items are properly prepared for cleaning, storage, transport, or return delivery.

Inventory Management & Documentation

• Maintain accurate inventory records using company systems (manual logs, digital platforms, photo documentation, or barcoding).

• Ensure all items are properly tracked from pack-out through storage and return delivery.

• Identify and immediately report damaged, missing, or high-value items.

• Support project documentation required for insurance and internal records.

• Assist project managers with contents status updates and job documentation.

Warehouse Operations & Logistics

• Coordinate staging, transport, and storage of customer belongings between job sites and warehouse.

• Maintain a clean, organized, and secure warehouse environment.

• Ensure contents are stored according to insurance guidelines and company procedures.

• Assist with inventory audits and loss-prevention practices.

• Support efficient movement of contents and materials to keep restoration projects on schedule.

Safety & Compliance

• Follow all company safety policies, OSHA standards, and Cal/OSHA regulations.

• Ensure technicians consistently use required personal protective equipment (PPE).

• Follow proper lifting, carrying, and material-handling procedures.

• Conduct Forklift Operator Checklists and file documentation as required.

• Maintain valid forklift certification when required for warehouse operations.

• Identify and report safety hazards, incidents, or injuries immediately.

Customer Communication & Professional Representation

• Interact with customers professionally and respectfully during pack-out and pack-back operations.

• Provide clear communication and reassurance during stressful restoration situations.

• Represent Sevco Restoration with professionalism, empathy, and integrity.

• Reinforce the company’s commitment to helping customers recover from property loss.

What Success Looks Like in This Role

• Leads technicians confidently during pack-outs on job sites.

• Maintains accurate inventory documentation and protects customer belongings.

• Keeps job sites organized and warehouse operations efficient.

• Communicates effectively with project managers and team members

• Demonstrates professionalism and empathy when interacting with customers.

• Maintains strong safety practices and promotes a culture of accountability.

This role is ideal for someone who takes pride in organization, leadership, and protecting customer property during restoration projects.

Required Qualifications

• High school diploma or equivalent preferred

• 2 years of experience in restoration, contents handling, moving/logistics, or related field

• Demonstrated ability to lead or coordinate a small team

• Strong attention to detail and organizational skills

• Ability to work efficiently with minimal supervision

• Consistent, reliable attendance and punctuality

• Valid driver’s license with acceptable driving record

• Ability to work overtime, evenings, weekends, and emergency response shifts when required

Preferred Qualifications

• Experience in fire or smoke restoration environments

• IICRC certifications (WRT, FSRT, or related restoration certifications)

• Experience with digital inventory or contents documentation systems

• Forklift certification or ability to obtain certification upon hire

• Experience operating warehouse equipment such as pallet jacks and hand trucks

• Familiarity with insurance restoration workflows and documentation requirements

Key Competencies

• Leadership and team coordination

• Strong organization and inventory accuracy

• Attention to detail when handling and documenting items

• Professional communication with customers and team members

• Accountability and ownership of work

• Adaptability in fast-paced restoration environments

• Commitment to safety, professionalism, and customer care

Physical Demands

This position requires the ability to perform the following essential physical functions, with or without reasonable accommodation:

• Lift and carry items up to 50 lbs regularly, with heavier items moved using team lifts or equipment

• Frequent standing, walking, bending, reaching, lifting, pushing, and pulling

• Ability to climb ladders or step stools as required

• Capability to work both indoors and outdoors in varying job-site conditions

• Use of PPE including respirators, gloves, and safety eyewear

• Physical stamina for repetitive tasks and extended time on feet

Work Environment

• Work performed in warehouses, storage facilities, and active restoration job sites

• Exposure to fire-damaged materials, dust, debris, and varying site conditions

• Combination of field work and warehouse operations

• Flexible hours may be required depending on restoration project needs

Compensation & Benefits

• $23.00 – $26.00 per hour depending on experience

• Overtime pay in accordance with California law

• Meal and rest periods provided in accordance with California law

• Benefits package based on eligibility (medical, dental, vision, PTO, etc.)

• Paid holidays for non-exempt employees after introductory period

• On-the-job training and professional development opportunities

Equal Employment Opportunity

Sevco Restoration is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination, harassment, and retaliation. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected classification under applicable law.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Paid training
• Referral program
• Vision insurance

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $23 - $26