What are the responsibilities and job description for the Intake Coordinator position at Seva Hospice?
Seva Hospice is a locally owned and operated company of experienced hospice providers with a desire to serve the communities we live and work in. Due to growth, we are looking for an Intake Coordinator to join our dynamic team to support our clinical team. This is a full time position, Monday through Friday, 8:00am to 5:00pm with on call weekend rotation.
The Intake Coordinator is responsible for coordinating all aspects of the patient intake process including maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes. Collaborates with the Director of Patient Care Services and Account Executives to ensure timely and appropriate admissions.
Benefits
- Competitive hourly wage
- Team collaboration & positive culture
- Medical, dental and vision insurance
- 401k matching
- Recognition program
- Supportive and friendly work environment
Requirements:
- 1 year related experience, hospice experience preferred
- Proficient on all Microsoft Office software (Word, Excel, PowerPoint, Outlook)
- Experience with Devero EMR preferred
- Experience with Allscripts preferred
- Bilingual Spanish – Speak, read and write preferred
Responsibilities
- Coordinates daily patient referral and intake operations with DPCS and Account Executives.
- Enters patient information into EMR, including detailed referral information as it relates to patient transition to home care.
- Maintains patient confidentiality and protects operations by monitoring confidential information.
- Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
- Maintains positive working relationships with current and potential referral sources.
- Ensures seamless transition of patients to home care by providing patient education and preparation for home care and coordination of care with multiple service providers.
- Participates in insurance verification and authorization processes.
- Assists in assessing DME needs and pacing orders for approved DME.
- Gathers, collates, and reports referral statistics including key customer referral trends.
- Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by the organization.
Salary : $21 - $25