What are the responsibilities and job description for the Senior Technical Support Specialist position at Sev1Tech, an ERT Company?
Overview/ Job Responsibilities
We are seeking Senior Technical Support Specialist to provide advanced macOS, Jamf, and mobile device support across enterprise environments, delivering exceptional white-glove service to executives, senior leadership, and VIP stakeholders. This role ensures optimal performance, security, and usability of Apple endpoints and mobility platforms, while maintaining a professional, concierge-level support experience that prioritizes responsiveness, discretion, and technical excellence.
Key Responsibilities
- Deliver highly responsive, concierge-level support for VIPs, including executives, government leadership, directors, and mission-critical personnel.
- Provide efficient in-person and remote assistance with minimal disruption to VIPs' schedules and responsibilities.
- Perform tailored device setups, personalized configurations, and rapid issue resolution.
- Maintain a professional demeanor, exceptional communication, and the ability to translate technical issues into clear, non-technical explanations.
- Maintain accurate ticketing, documentation, SOPs, and knowledge articles related to Apple device and mobility support.
- Escalate security or operational risks proactively; collaborate with engineering to drive resolution.
Minimum Qualifications
Required Qualifications:
- Bachelor's degree in a related field with 4 years or relevant experience, or 8 hours of applicable experience in lieu of a degree.
- Hands-on experience with MacBooks and Apple mobile devices.
- Basic understanding of Apple hardware, macOS internals, SSO, MDM, certificates, networking, and endpoint security.
- Proven experience delivering high-touch, white-glove support to VIPs or executive leadership.
- Ability to handle sensitive information with confidentiality and professionalism.
- Strong customer service, communication, and problem-solving skills; ability to de-escalate issues calmly and effectively.
- Must be eligible to obtain a Department of Homeland Security EOD clearance ( Requirements 1. US Citizenship, 2. Favorable Background Investigation)
Desired Qualifications
Preferred Qualifications:
- Experience with ServiceNow.
- Jamf 200, 300, or 400 certification(s).
- Apple ACSP or ACTC certification.
- Experience in federal environments or organizations with strict security requirements.
- Familiarity with Zero Trust, NIST 800-53 controls, endpoint hardening, and mobile security frameworks.
About Us
Founded in 2010 and recently acquired by ERT in early 2026, Sev1Tech, an ERT Company provides IT, engineering, and program management solutions delivery to critical missions across Federal and Commercial Clients. With its acquisition by ERT, Sev1Tech expanded its ability to offer secure, mission-aligned digital solutions to support modernization, resilience and operational effectiveness for government customers operating in highly regulated mission environments. ERT and Sev1Tech together become a fully diversified engineering and federal technology solutions firm with broad reach into space, civilian, and defense markets.
Please apply directly at: https://careers-sev1tech.icims.com. For questions or to submit a referral, please contact: recruiting@sev1tech.com
Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.