Social Services Manager

About SHF: Founded in 1969, Settlement Housing Fund is a nonprofit affordable housing organization. We own and operate 3,147 affordable apartments across New York City and are currently creating and preserving an additional 3,031 apartments. We provide social services through on site support to ensure housing stability for tenants who have transitioned from shelters into permanent housing at our buildings and those of other owners. We serve as an HDFC nominee to provide private developers with access to City financing to expand the supply of affordable housing. We are a leader in tenant selection and affirmative fair housing, leasing hundreds of units annually for other affordable housing owners.

JOB SUMMARY: The Social Services Manager oversees the day to day social service programming, case management, and operational coordination for assigned SHF building. Reporting to the Senior Director of Social Services and Resident Engagement, this role is responsible for ensuring high quality, resident centered services that promote long term housing stability. The Social Services Manager works closely with tenants, property management, community partners, interns, volunteers, and City agencies to address barriers to stability and support residents’ pathways to permanent housing. This position combines direct service, program management, intern support, data oversight, and cross functional collaboration.

Job Duties include but are not limited to:

• This role is based in the office four days per week. In addition, staff are expected to conduct regularly scheduled meetings with households in tenants’ homes, community settings, and/or the office to address issues impacting housing stability, with increased frequency based on residents’ needs.
• Provide individualized case management and crisis intervention services to support tenants’ social, economic, and housing related goals.
• Assist tenants with applying for and maintaining public benefits, housing subsidies, and other entitlements.
• Manage program operations for assigned building, ensuring compliance with funder, City, and organizational requirements.
• Coordinate and facilitate monthly building wide workshops, tenant meetings, and community engagement activities.
• Identify community needs and secure partnerships, referrals, and on site programming that enhance resident well being.
• Track and oversee repairs, rent arrears, and subsidy renewals in coordination with property management.
• Serve as the primary liaison with property management to address repairs, rent collection concerns, and tenant related issues.
• Maintain collaborative relationships with City agencies, service providers, and community based organizations.
• Maintain accurate and timely electronic case records in the agency database.
• Conduct quality assurance reviews to ensure documentation meets program and funder standards.
• Prepare monthly and ad hoc reports for SHF, funders, and other stakeholders.
• Analyze program data to improve service delivery and support continuous quality improvement.
• Provide task specific supervision and guidance to assigned MSW intern(s).
• Meet departmental deadlines, performance goals, and expectations consistently.
• Participate in meetings, trainings, and organizational initiatives as required.
• Perform other duties as reasonably assigned.

QUALIFICATIONS AND EXPERIENCE: 

• Bachelor’s degree in Social Services, Public Administration, or related field required. LMSW or MSW preferred, or master’s degree in related discipline preferred.
• Minimum 5 years of case management experience, preferably within housing, homelessness, or supportive housing settings.
• At least 2 years of supervisory experience preferred.
• Strong knowledge of issues and resources related to homelessness, housing stability, and public benefits.
• Ability to manage multiple priorities and meet deadlines in a fast paced environment.
• Strong organizational, problem solving, and communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams).
• Experience using case management databases and preparing programmatic and funder reports.
• Bilingual and ASL skills preferred but not required.
• Demonstrated ability to work effectively with individuals and families from diverse cultural, social, and economic backgrounds.
• Ability to travel within the NYC area using public transportation. Ability to work successfully in a hybrid environment.
• Commitment to SHF’s mission of providing affordable housing for low to moderate income populations.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The ability to frequently sit and reach with hands and arms.
• The ability to occasionally lift and/or move up to 20 pounds.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

• Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators.
• The noise level in the work environment is usually moderate.

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job related duties requested by their supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and subject to changes in business necessity.

Settlement Housing Fund, Inc. is proud to be an Equal Opportunity Employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions expected of an employee. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of you as an employee. You may be asked to perform other duties as required.

Salary : $35