What are the responsibilities and job description for the Inside Sales Representative III - IVA position at Setpoint Integrated Solutions, Inc.?
The Inside Sales Representative III serves as a senior liaison between our customers and our company, translating highly complex customer needs into winning proposals for new products, systems, applications, and WIP jobs. This role requires an expert understanding of customer requirements, the ability to select and size appropriate solutions, negotiate competitive prices from suppliers, and present compelling offers to customers. The Inside Sales Representative III focuses on providing solutions for multiple product lines and/or applications and facilitates quotations for parts and buy-out items as needed.
Responsibilities
Responsibilities
- Develop and maintain an expert knowledge of the company’s services, product lines, sales territories, product applications, and pricing structures.
- Understand and apply OEM relationships to the Customer Solutions Process.
- Review, process, and submit customer orders
- Quoting products and assemblies.
- Quoting multiple product lines within the vertical.
- Verifying pricing.
- Sourcing materials.
- Collaborate with Account Managers, Operations, and Production Coordinators to address highly complex customer service issues.
- Build and maintain customer trust in the company as a quality, value-added solutions provider.
- Assist Inside Sales Representatives and Managers within the vertical and other vertical teams with similar duties and responsibilities.
- Mentor and train junior and intermediate sales representatives within the team.
- Lead special projects and initiatives to improve sales processes and customer satisfaction.
- Navigate complex capital projects.
- Education & Experience:
- Bachelor’s degree in business or engineering preferred, or equivalent technical school certification.
- Alternatively, at least 4-6 years of experience in a customer-facing role within the relevant industry.
- Skills & Abilities:
- Proficiency in quality standardization procedures and computer systems.
- Completion of advanced computer-based technical training.
- Completion of applicable product type instructor-led technical training.
- Successful completion of advanced customer experience training.
- Successful completion of shop orientation hours for assigned product vertical.
- Successful completion of the level III assessments for the assigned product vertical.
- Strong written and verbal communication skills.
- Advanced knowledge of valves and related products.
- Advanced understanding of the chemical, refining, and power markets.
- Advanced knowledge of Microsoft Office software.
- Basic mechanical aptitude.
- Ability to perform job functions with minimal supervision.
- Clear background check and drug/alcohol screening.
- Lifting up to 25 pounds
- Bending, stooping, ability to stand for extended periods of time
- Must be able to travel and have a clear driving record in accordance to company driving guidelines
