What are the responsibilities and job description for the Inside Sales Representative II - IVA position at Setpoint Integrated Solutions, Inc.?
Job Summary
The New Product Sales Specialist II role is the conduit through which our customers communicate their product needs to us, and wetranslate these needs to winning proposals for new products, complex systems, applications, and WIP jobs. Creating a winning proposal requires an ability to accurately ascertain the customer’sneed, correctly size and select a solution, negotiate as appropriate a competitive price from our suppliers, and translate this into a compelling offer to the customer. The New Product Sales Specialist II serves as an internal subject matter expert (SME) on multiple product lines and/or applications and is a partner in the sales strategy and execution with the Account Manager.
Primary Duties & Responsibilities
The New Product Sales Specialist II role is the conduit through which our customers communicate their product needs to us, and wetranslate these needs to winning proposals for new products, complex systems, applications, and WIP jobs. Creating a winning proposal requires an ability to accurately ascertain the customer’sneed, correctly size and select a solution, negotiate as appropriate a competitive price from our suppliers, and translate this into a compelling offer to the customer. The New Product Sales Specialist II serves as an internal subject matter expert (SME) on multiple product lines and/or applications and is a partner in the sales strategy and execution with the Account Manager.
Primary Duties & Responsibilities
- All duties and responsibilities of a New Product Sales Specialist I
- Establish, maintain, and retain relationships withkey buying influences and key management contacts by building effective long-term relationships and Customer loyalty often in collaboration with the Account Manager
- Develop and maintain thoroughknowledge of various fluid and chemical types, pressure, and the mechanical functions of products in order to size/select the appropriate Customer Solution
- On occasion, when needed and requested by the Account Manager, make Customer site-visits to serve as a product/application SME in the Sales process.
- Facilitate intake of customer requests and required specifications to then initiate the engineeringof a Customer Solution quotation including:
- Sizing and selecting of valves, parts, and applications for multiple product lines
- Communication with Engineering and/or Buyer representatives at the Customer level to determine the appropriatesolution
- Set the appropriate quotation pricing andmargin per the Company BOA and typically with oversight/input from the New Product SalesManager in order to provide acompetitive Customer Solution
- As needed, actively troubleshooting customer issues and requests and provide solutions.
- Knowledgeable in customer requirements and scope of work
- Assist with the mentoring and coaching of New Product Sales Specialist I and/or New Product Sales Trainee when required.
- Education & Experience
- Bachelor’s degree in business or engineering preferred or equivalent technical school certification
- Alternatively5 or more years of experience in a customer-facing role identifying and addressingcustomer needs within relevant industry experience
- Strong market reputation with the ability to attract business to the Company through customer relationships
- Skills & Abilities
- All Skills and Abilities of a New Product Sales Specialist I
- Successful completion of Channel Connect Valve University for assigned product vertical (Control Valve only)
- Successful completion of shop orientation hours for assigned product vertical
- Demonstrate understanding and compliance with all applicable quality standardization procedures and computer systems
- Successful completion of instructor-led technical training for assigned product vertical (in-house and factory)
- Successful completion of computer-based technical training
- Successful completion of the New Product Sales: Level II LinkedIn learning path
- Successful completion of the level II written test for the assigned product vertical
- Successful completion of customer experience training
- Advanced knowledge of valves and related products
- Intermediate understanding of the chemical, refining, and power markets
- Established relationships with relevant suppliers
- Assisting the coaching, mentoring, and development of other staff
- Ability to perform job function without supervision
- Ability to understand and execute the New Product Sales Team and Company business and sales strategy
- Must be able to travel and have a clear driving record in accordance with company drivingguidelines
- Clear background check and drug/alcohol screening
- Travel: less than 5%
- Lifting up to 20 pounds
- Bending, stooping, walking
