What are the responsibilities and job description for the Contact Center Scheduler position at Seton Medical Center Harker Heights?
Overview
Join our team as a remote day shift, full-time, Central Scheduling, Scheduler. The Remote Scheduler may work within the following timezones:
Eastern (EST) - 8a-5p EST
Central (CST) - 7:30a-5p CST
Mountain (MST) - 8a-5p MST
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
Responsibilities
Required Qualifications
Join our team as a remote day shift, full-time, Central Scheduling, Scheduler. The Remote Scheduler may work within the following timezones:
Eastern (EST) - 8a-5p EST
Central (CST) - 7:30a-5p CST
Mountain (MST) - 8a-5p MST
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
- Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000 team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.
Responsibilities
- Provides world-class patient experience by identifying and resolving patient needs in a compassionate manner, and adheres to policies, procedures, and regulations as measured by Quality Assurance (QA) scoring, and First Call Resolution (FCR).
- Safeguards patient information through compliance of HIPPA guidelines and adhering to Ardent policies and procedures and common security guidelines.
- Ensures an effective and efficient interaction with patients through active manage of Average Handling Time (AHT) and Aux offline time.
- Displays highly effective communication skills, both written and verbal, to patients, clinics, and colleagues.
- Ensures a seamless healthcare experience for clinics and patients by consistently and accurately pre-registering, providing accurate information, and engaging clinics when necessary.
- Maintains high level of productivity while managing tasks to ensure timeliness of service. Assist in meeting department goals.
- Partners effectively with leadership, peers, and support staff to achieve departmental goals.
- Is highly dependable employee as measured through attendance, tardy, and schedule adherence tracking.
Required Qualifications
- High School Diploma or GED equivalent.
- Excellent computer skills and ability to use Microsoft word, Microsoft excel, and Microsoft outlook.
- Knowledge of standard office procedures and equipment.
- Excellent communication skills.
- Excellent attendance management.
- Ability to adhere to policies, procedures, and regulations to ensure compliance and patient safety.
- Associate degree or higher in related field of study.
- 1 year healthcare background/experience and/or call center experience.
- 2 years of experience working in a healthcare field/role or call center environment.