What are the responsibilities and job description for the Food & Beverage Ambassador (18+) position at Sesame Place Philadelphia?
In our Food and Beverage Service Ambassador role, you’ll ensure a great eating experience for our guests in a variety of venues, including restaurants, carts/kiosks, specialty snack carts, coffee shops, dessert stations, etc. You will deliver great guest service in a fun, fast-paced, one-of-a-kind environment. Wherever you serve, you will:
Provide exemplary guest service and ensure F&B service standards are met
Perform general food prep work including but not limited to preparing produce, desserts, entrees, snacks, and other basic menu items
Ensure correct portions of food and beverage are serviced at correct temperatures with proper plate presentation
Process and serve hot and cold food items for guests in a timely and courteous manner while maintaining food quality and sanitation standards
Perform general housekeeping tasks including wiping down tables and chairs, sweeping, mopping, washing dishes and other duties as assigned in both the guest dining areas, kitchen and back areas
Communicate professionally and effectively with Ambassadors, Vendors and our Guests
Follow SEA menu guidelines to specifications and serving procedures
Accurately process monetary transactions following proper cash handling procedures, as defined by the cash handling policies
Unload daily product from the warehouse deliveries
What it takes to succeed:
A passion for customer service
Excellent multi-tasking and time management skills
Outstanding communication abilities
Active listener with the ability to anticipate guests’ needs
Flexibility to perform varied duties
What else is important:
At least 18 years of age
Must be able to lift, push, pull and/or carry up to 50 lbs
Must be willing to complete all certifications pertaining to serving beer & alcohol (RAMP)
Position engages in extensive walking and standing throughout entire work shift
Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
Perform cleaning duties; including use of cleaning chemicals
Must be willing to comply with all SEA grooming guidelines and employment standards
Must be able to work indoors and outdoors, in varying weather, to include extreme heat and cold temperatures
Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement
Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
Ability to successfully complete all legal, company and department training requirements within established timelines
