What are the responsibilities and job description for the Branch Specialist position at ServU Federal Credit Union?
ServU Credit Union offers a workplace where employees feel valued. In a world of technology and automation, we know that our employees provide the meaningful touchpoints that our membership wants and needs. We are dedicated to the growth and success of our employees. We provide a healthy work-life balance and a supportive work environment.ServU’s mission statement is “to responsibly serve the financial needs of our membership in a manner than exceeds their expectations.” We are member focused and are proud to serve 17 counties in our local area. We are committed to offering financial services as well as giving back through community events. ServU provides a comprehensive benefits package including major medical, competitive salaries, 401(K) and generous paid time off. To find out more about ServU, please visit our website at servucu.com. JOB SUMMARY: Serve as an ambassador between the member and the credit union. This role covers a broad range of activities including, but not limited to, transaction processing, new accounts, loan processing, and customer service. Responsible for following all policies and procedures, while providing a professional, courteous and efficient customer service to our members.. ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Obtain a thorough working knowledge of all Credit Union products.
- Provide coverage on teller line, member services, lending and receptionist desk
- Interact with members to explain, promote and offer products as appropriate
- New membership application, share draft, debit card, and other services as requested
- Interview members and gather information for loan applications
- Process loan check-backs
- Any other duties as assigned by management
- Comply with all safety and security policies, practices and procedures. Report any unsafe or suspicious activities to your supervisor.
- Community involvement is a requirement of this position as outlined in the ServU Employee Handbook
- Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC). Performs related responsibilities as required. QUALIFICATIONS / REQUIREMENTS:
- Strong social skills and professional appearance
- Team player with department and other branch staff
- Ability to handle multiple tasks simultaneously
- Excellent grammar and communication skills
- Organization skills with attention to detail
- Strong computer skills
- Timeliness and attendance are essential
- Sitting or standing for extended periods of time
- Ability to lift up to 25lbs The actual compensation will be determined based on experience and other factors determined by law. ServU Federal Credit Union is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.