What are the responsibilities and job description for the ServiceNow Project Manager position at Servsys Corporation?
Skillset: Project Manager
Location: Spring, TX (Locals preferred)
Onsite/Hybrid: 2 days a week.
Top Skills' Details
Notes: Must have Service Now SPM, also Integration experience.
- Large enterprise experience required.
- Heavy migration experience
- PMP Cert
- Must have qualities: somebody that will dig in, a nice bulldog, not afraid to escalate, and holds people to their timelines, escalating before it gets to the end of the timeline. Strong people skills, good English, no one shy.
5. Infra Project Management Experience
Job Description
The Project Manager is accountable for leading complex, cross‑functional IT initiatives from initiation through closure. This role ensures projects are delivered on schedule, within approved budget, and in accordance with defined scope and PMO governance standards.
Required Experience
7 years of hands-on experience managing complex IT projects in an enterprise environment
Demonstrated success delivering projects with multiple stakeholders, dependencies, and vendors
Experience operating within a formal PMO governance model with strong financial, risk, and change controls
Key Responsibilities
- Lead end‑to‑end project delivery including planning, execution, monitoring, and closure
- Develop and maintain detailed project plans, schedules, and milestones using approved PMO tools
- Coordinate cross‑functional IT and business teams, including external service providers
- Proactively manage risks, issues, dependencies, and change requests, ensuring timely escalation and resolution in alignment with PMO standards
- Track and drive completion of all project tasks, deliverables, and milestones to ensure successful outcomes
- Ensure all changes are documented, reviewed, approved, and baselined through established governance processes
- Oversee project financials including forecasts, actuals, and variance management
- Ensure project quality standards are met and deliverables are accepted.
Tools & Methodologies
- Strong working knowledge of IT Service Management and PPM tools, including:
- ServiceNow Portfolio / Strategic Portfolio Management (SPM)
- JIRA
- Spira (or equivalent ALM tools)
- Experience delivering projects using Hybrid, Waterfall, and Agile methodologies, including SAFe environments
- Stakeholder Communication & Reporting
- Provide clear, concise, and timely project status reporting to stakeholders at all levels
- Prepare and deliver executive‑level updates, dashboards, and presentations
- Act as the primary point of accountability for project outcomes and communications
- Documentation & Operational Handoff
- Ensure all required project documentation is created, maintained, and archived in accordance with PMO and audit standards
- Drive a structured operational handoff, including knowledge transfer and formal project closure activities.