What are the responsibilities and job description for the Conversation Designer position at Servsys Corporation?
Title: Conversation Designer (Think of a Genesys / IVR Engineer that has done some of the following:
Location: Arlington, TX (DFW) preferred, but can be 100% Remote.
Length/Type: 12-month contract
- Understanding and experience with design technologies and platforms such as Voiceflow, IBM Watson, Genesys, etc.
- Experience in AI, chatbot/IVR strategy, conversation design, and optimization
- Knowledge of Natural Language Processing and Prompt Engineering
- Familiar with Agile principles and able to work effectively with cross-functional teams.
- Exceptional UX writing for messaging and voice, with ability to adapt tone and style for conversational interfaces verses traditional marketing
- Adaptability to accommodate constantly changing priorities
- Self-motivated, positive attitude, quick to learn and a growth-oriented mindset
- Strong interpersonal skills for effective collaboration and communicating technical requirements and solutions to a variety of audiences
- Contact center and/or customer service experience a plus
- Bilingual a plus (English Spanish)