What are the responsibilities and job description for the Team Lead Production Specialist position at Servpro?
Job Description:
The successful candidate will be responsible for overseeing and coordinating various production projects, ensuring timely completion and adherence to SERVPRO processes. This includes managing teams and resources, communicating and establishing relationships with commercial, insurance, and residential customers, and identifying safety hazards. The ideal candidate will possess excellent communication skills, experience in cleaning/restoration, and a high school diploma/GED. If you're a motivated and organized individual who is passionate about providing exceptional service, we encourage you to apply.
About Us:
At SERVPRO, we're committed to delivering industry-leading service to our customers. Our team is comprised of self-motivated, proactive, responsible, and service-oriented individuals who are dedicated to helping others. We're seeking someone who shares our values and is eager to join our mission.
Responsibilities:
The successful candidate will be responsible for overseeing and coordinating various production projects, ensuring timely completion and adherence to SERVPRO processes. This includes managing teams and resources, communicating and establishing relationships with commercial, insurance, and residential customers, and identifying safety hazards. The ideal candidate will possess excellent communication skills, experience in cleaning/restoration, and a high school diploma/GED. If you're a motivated and organized individual who is passionate about providing exceptional service, we encourage you to apply.
About Us:
At SERVPRO, we're committed to delivering industry-leading service to our customers. Our team is comprised of self-motivated, proactive, responsible, and service-oriented individuals who are dedicated to helping others. We're seeking someone who shares our values and is eager to join our mission.
Responsibilities:
- Explain processes and answer customer questions, as needed
- Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met
- Communicate clear expectations to Production Technicians and supervise their activities
- Perform production processes as scheduled and ensure quality control
- Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
- Resolve problems quickly as they arise
- Manage job file documentation to ensure complete and accurate project details
- Manage and control costs of production projects
- Manage assets by protecting and using equipment and materials properly
- Effective written and oral communication
- Experience in cleaning/restoration preferred
- High school diploma/GED
- IICRC certifications preferred
- Ability to travel locally or out of state when necessary
