What are the responsibilities and job description for the Collections Specialist position at SERVPRO?
Company Overview
Servpro Industries, LLC is a leading provider of cleaning and restoration services, dedicated to delivering exceptional customer care during times of disaster. With a strong national presence and a commitment to growth, we offer rewarding opportunities for talented professionals to join our dynamic team.
Job Description
SERVPRO® Team Paparone is seeking an organized, detail-oriented, and motivated Collections Specialist to manage outstanding accounts receivable, follow up on unpaid invoices, and work with customers, insurance companies, and internal departments to ensure timely payment. The ideal candidate communicates effectively, resolves payment discrepancies, and maintains accurate financial records in a fast-paced office environment.
Responsibilities
- Monitor accounts receivable aging reports and identify past-due balances.
- Contact customers, insurance companies, and adjusters to follow up on outstanding payments.
- Maintain consistent collection efforts to reduce overdue balances and improve cash flow.
- Review accounts, invoices, and payment histories to resolve discrepancies.
- Coordinate with project managers, job file coordinators, and accounting personnel on billing issues.
- Provide invoices, supporting documentation, and account statements as requested.
- Document collection activity, communications, and payment arrangements accurately.
- Track outstanding balances and follow up on promised payments.
- Assist with processing and posting customer payments as needed.
- Prepare collection reports and updates on delinquent accounts.
- Escalate unresolved collection matters to management.
- Maintain professionalism and positive customer relationships throughout collection efforts.
- Perform other administrative and accounting-related duties as assigned.
Qualifications
- Experience in collections, accounts receivable, billing, or related administration preferred.
- Restoration, construction, or insurance industry experience is a plus.
- Strong written and verbal communication and comfort making collection calls.
- Excellent organization, attention to detail, and ability to meet deadlines.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Experience with accounting or accounts receivable software preferred.
- Ability to work independently and collaborate across departments.
- Strong problem-solving skills and discretion with confidential financial information.
What We Offer
- Competitive pay based on experience
- Health benefits
- Paid time off
- Opportunities for growth and advancement
- Stable, year-round work
- Supportive team environment
At SERVPRO Team Paparone, we take pride in creating happy customers and being the best restoration company in the Greater Philadelphia area — not just the biggest. We are looking for team members who care about their work, care about people, and want to grow with us.
Apply today to join our team!
Pay: $18.00 - $25.00 per hour
Work Location: In person
Benefits:
Paid Holidays, Vacation & Paid Time Off, Job TrainingSalary : $18 - $25