What are the responsibilities and job description for the Residential Account Manager position at SERVPRO Team Wall?
SERVPRO Team Wall is seeking a Residential Account Manager (RAM) to manage residential mitigation and construction projects from lead to close. This role focuses on delivering concierge-level service by guiding customers through estimates, contracts, project updates, and final closeout.
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Compensation: Opportunity for $80,000 (base salary commission)
*Position requires residency within Metro Pittsburgh East or surrounding areas*
Key Responsibilities:
- Convert residential leads into signed contracts
- Serve as the main point of contact for customers, adjusters, and internal teams
- Deliver and explain estimates, follow up with customers, and close sales
- Provide regular project updates and ensure top-tier customer experience
- Support invoicing, collections, and documentation as needed
- Collaborate daily with Operations, Estimating, and Intake teams
What We’re Looking For:
- Strong communication, presentation, and organizational skills
- Ability to balance customer needs with internal processes
- Knowledge of restoration, insurance, or construction industries a plus
- Solution-driven mindset with patience, urgency, and professionalism
- Ability to attend daily/weekly team meetings and occasional travel
Company Benefits:
- 401k matching
- Medical/Dental/Vision
- Generous PTO policy
- Training & Development
Salary : $80,000