Residential Account Manager

Company Description

SERVPRO Team Wall specializes in the cleanup and restoration of residential and commercial property following fire, smoke, or water damage. We have office locations in Hunt Valley, MD, Harrisburg, PA, and Pittsburgh, PA, . Our goal is to minimize the disruption to your life and quickly make it "Like it never even happened." As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

SERVPRO Team Wall, SERVPRO’s former Franchise of the Year, is seeking a new Residential Account Manager to manage residential mitigation and construction projects from lead to close. This role focuses on delivering concierge-level service by guiding customers through estimates, contracts, project updates, and final closeout.

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Commission: $55,000-$60,000 base plus commission!

Key Responsibilities:

• Convert residential leads into signed contracts
• Serve as the main point of contact for customers, adjusters, and internal teams
• Deliver and explain estimates, follow up with customers, and close sales
• Provide regular project updates and ensure top-tier customer experience
• Support invoicing, collections, and documentation as needed
• Collaborate daily with Operations, Estimating, and Intake teams

What We’re Looking For:

• Strong communication, presentation, and organizational skills
•  Ability to balance customer needs with internal processes
• Knowledge of restoration, insurance, or construction industries a plus
• Solution-driven mindset with patience, urgency, and professionalism
• Ability to attend daily/weekly team meetings and occasional travel

Company Benefits:

• 401k matching
• Medical/Dental/Vision
• Generous PTO policy
• Training & Development

Compensation: $55,000.00 - $60,000.00 per year PLUS commission