Operations Manager

SERVPRO Team Wall as our Operations Manager in our Hunt Valley, MD office!

The Operations Manager leads, motivates, and supports the mitigation and reconstruction divisions to ensure the success of SERVPRO Team Wall’s full-service model, revenue and profit growth, customer satisfaction, and staff development. They are responsible for overseeing and managing the production process in mitigation & reconstruction, ensuring that projects are completed efficiently, on time, and meeting the required quality standards. They play a crucial role in coordinating the various stages of production, from planning and scheduling to monitoring the workforce and managing resources.

What You’ll Do:

• Lead daily mitigation operations and support reconstruction workflows
• Drive job conversion, labor efficiency, and gross profit performance
• Partner with leadership to execute strategic and operational goals
• Manage WIP meetings, resources, schedules, and production metrics
• Ensure process adherence, quality standards, and accurate job costing
• Coach, train, and develop Production Managers and field staff
• Oversee equipment, vehicles, warehouse operations, and maintenance
• Champion customer satisfaction and service excellence
• Travel for storm response when needed

What We’re Looking For:

• A strong leader who can motivate teams and align them with company goals.
• Experience in operations or project management, preferably in restoration, construction, or related fields.
• Excellent communication, problem-solving, and decision-making skills.
• A proactive mindset and a passion for continuous improvement.

Why SERVPRO Team Wall?

• Be part of a fast-growing, people-focused company.
• Work in a collaborative and supportive environment.
• Opportunities for professional growth and leadership development.

Company Benefits:

• 401k matching
• Medical/Dental/Vision
• Generous PTO policy

Compensation: $110,000.00 - $120,000.00 per year