What are the responsibilities and job description for the Operations Manager position at SERVPRO Team Wall?
The Operations Manager leads, motivates, and supports the mitigation and reconstruction divisions to ensure the success of SERVPRO Team Wall’s full-service model, revenue and profit growth, customer satisfaction, and staff development. They are responsible for overseeing and managing the production process in mitigation & reconstruction, ensuring that projects are completed efficiently, on time, and meeting the required quality standards. They play a crucial role in coordinating the various stages of production, from planning and scheduling to monitoring the workforce and managing resources.
Compensation: $90,000.00 - $120,000.00 per year
What You’ll Do:
- Responsible for the operational execution of the full-service model (successfully converting mitigation work into reconstruction work).
- Serve as an extension of the leadership team by actively pursuing strategic and operational objectives developed by company leadership.
- Delegate and oversee the management of operational activities.
- Maintain consistent communication with leadership, staff, and vendors to ensure proper operations of the organization.
- Develop, implement, and maintain quality assurance protocols for staff to ensure a positive customer and client experience.
- Manage staff development.
- Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
- Continued development of leadership and management skills, as well as production expertise.
- Other tasks/duties as required.
What We’re Looking For:
- A strong leader who can motivate teams and align them with company goals.
- Experience in operations or project management, preferably in restoration, construction, or related fields.
- Excellent communication, problem-solving, and decision-making skills.
- A proactive mindset and a passion for continuous improvement.
Why SERVPRO Team Wall?
- Be part of a fast-growing, people-focused company.
- Work in a collaborative and supportive environment.
- Opportunities for professional growth and leadership development.
Company Benefits:
- 401k matching
- Medical/Dental/Vision
- Generous PTO policy
Compensation: $90,000.00 - $120,000.00 per year
Salary : $90,000 - $120,000