What are the responsibilities and job description for the Reconstruction Estimator/PM position at SERVPRO Team Nicholson?
Description
Summary
The Reconstruction Estimator/PM is responsible for managing a wide range of functions necessary to obtain and successfully execute reconstruction projects. They are responsible for ensuring a high quality of service in all dealings with customers, clients, subcontractors and resource providers involved in reconstruction services.
Primary Roles and Responsibilities
Customer Satisfaction
Management of the customer experience and overall customer satisfaction.
Manage all warranty activities.
Project Initiation
Evaluate and sell projects.
Educate customers on the reconstruction process.
Project Planning
Identify and document project scope of work.
Maintain customer and client communications.
Review estimates.
Obtain customer and client agreement on scope and estimate.
Ensure proper permits are acquired.
Project Execution
Review budgets.
Create project schedule and timeline.
Identify and qualify subcontractors and resource providers.
Negotiate terms and set expectations with customers and clients.
Necessary Experience and Skill Set
Previous construction management experience
Superb customer service track record
Effective written and oral communication
Intermediate math skills
Experience in restoration and/or construction preferred
Requirements
Necessary Experience and Skill Set
A minimum two years of business experience
Working knowledge of current business software technologies
Superb customer service, administrative, and verbal and written communication skills
Experience in the restoration and/or construction industry preferred
Formal Education/Training
High school diploma/GED
Associate’s/bachelor’s degree preferred
Physical and Work Environment Requirements
This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position, working 7:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.
We are an equal opportunity
SERVPRO BNPC Group does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, ..