What are the responsibilities and job description for the Restoration and Mitigation Manager position at SERVPRO®️ Team JRF?
Benefits:
Mitigation Manager (Multi-Site) – SERVPRO
Locations
Manchester, NH and Salem, MA
Full-Time
Schedule
Monday–Friday (core hours)
Base: $95,000–$120,000
Bonus: Up to 20% based on KPM performance
Package: Company vehicle fuel card, laptop, mobile
Benefits: Health/Dental/Vision
Lead mitigation operations for SERVPRO across our Manchester, NH and Salem, MA locations. You’ll manage Project Managers, Crew Chiefs, Technicians, and our Facility Supervisor, driving speed, quality, safety, and customer satisfaction for water, fire, and mold mitigation.
What You’ll Lead
Submit your resume. In a brief note, share how you improved cycle time and margin while developing a strong production team.
Equal Opportunity Employer. We value a respectful, inclusive workplace.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
Mitigation Manager (Multi-Site) – SERVPRO
Locations
Manchester, NH and Salem, MA
- On-site
- Regular travel between locations
Full-Time
Schedule
Monday–Friday (core hours)
- After-hours/on-call rotation leadership
Base: $95,000–$120,000
Bonus: Up to 20% based on KPM performance
Package: Company vehicle fuel card, laptop, mobile
Benefits: Health/Dental/Vision
- 401(k) with match
- PTO/Holidays
- Paid training
- Career growth
Lead mitigation operations for SERVPRO across our Manchester, NH and Salem, MA locations. You’ll manage Project Managers, Crew Chiefs, Technicians, and our Facility Supervisor, driving speed, quality, safety, and customer satisfaction for water, fire, and mold mitigation.
What You’ll Lead
- People: Hire, coach, and performance-manage PMs and field teams; build bench strength and elasticize capacity for large scale events.
- Operations: Standardize professional and efficient operating procedures.
- Scheduling/Dispatch: Align crews/equipment; manage on-call; ensure rapid response.
- Financials: Own job gross margin, labor/equipment utilization, materials, and billing readiness.
- Quality/Compliance: IICRC/OSHA/Carrier standards met on every job; safety-first culture.
- Customers/Carriers: Proactive communication with property owners, adjusters, and program partners. Drive 5-star Google reviews.
- 5 years restoration mitigation experience and 2 years leading PMs/field teams.
- IICRC WRT required; ASD preferred (FSRT/AMRT a plus).
- Xactimate proficiency (scope, sketch, line items, documentation).
- Valid driver’s license; able to travel between NH and MA.
- Predictable schedules; cycle time down and WIP clean. Stable and adequate production staff capacity.
- Gross margin at target; rework minimized.
- Documentation (logs, photos, signatures) billing-ready within 48 hours of completion.
- Safety/compliance incidents: zero. Facilities organized, neat and all equipment/vehicles operational
Submit your resume. In a brief note, share how you improved cycle time and margin while developing a strong production team.
Equal Opportunity Employer. We value a respectful, inclusive workplace.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.