What are the responsibilities and job description for the Crew Chief position at Servpro SE Milwaukee and Waukesha Counties?
Job Overview
Summary:
The Crew Chief assigns, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates to customers and clients the company’s Here to Help® commitment.
Primary Responsibilities:
· Facilitate a positive customer experience and ensure customer satisfaction of services.
· Communicate clear expectations to Restoration Technicians and supervise their activities.
· Coordinate and perform restoration processes as scheduled and ensure quality control.
· Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
· Follow and oversee safe work practices and adherence to safety and risk management guidelines.
· Document a detailed and accurate job file to support the services provided.
· Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.
· Coach and train Restoration technicians.
· Communicate with Restoration manager and office staff on project progress and issues.
· Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned.
· Continue development of Restoration expertise in services, cleaning products, and equipment.
· Other tasks/duties as required by employer.
Education and Experience Requirements:
· High school diploma/GED
· Valid Driver’s License
· IICRC certifications preferred
· Minimum 1 year of experience in cleaning, restoration, or construction.
· Experience in a supervisor role preferred
· Effective written and oral communication skills
Physical and Work Environment Requirements:
Regularly lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, working at ceiling heights, working in tight spaces (i.e. crawl spaces, attics), repetitive pushing/pulling/lifting/carrying objects, working with and around chemicals, and working overhead.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- Paid time off
- Professional development assistance
Work Location: In person
Salary : $21 - $24