What are the responsibilities and job description for the Restoration Estimator position at Servpro of Worcester?
Benefits:
Primary Responsibilities
This is a full-time position with standard working hours typically between 7:30 a.m. and 4:30 p.m., Monday through Friday, with a minimum of 40 hours per week. Due to the nature of the restoration industry, flexibility is required, including extended hours, evenings, weekends, and holidays as needed.
This position participates in an on-call rotation and must be available to respond to emergency service calls outside of normal business hours. Rapid response to water, fire, and other property damage events is a critical component of this role.
Travel is primarily local within the service area; however, occasional out-of-town and overnight travel may be required to support large-loss projects or catastrophe response efforts.
Pay Structure is Annual Salary Plus Commission
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Primary Responsibilities
- Establish and maintain strong customer relationships for restoration services
- Educate customers on the restoration and mitigation process, including timelines, expectations, and next steps
- Assess property damage and work with customers to understand immediate needs, safety concerns, and potential upgrades
- Ensure all estimates and scopes align with client requirements and insurance carrier guidelines
- Analyze labor, materials, equipment, and time required for restoration and remediation projects
- Create accurate sketches and develop an initial scope of work for mitigation and restoration services
- Deliver consistent, detailed, and well-documented estimates using industry-standard tools (e.g., Xactimate / Cotality™)
- Identify project constraints, potential hazards, and required repairs or upgrades related to damage conditions
- Collaborating with Project Managers and field teams to validate scope, pricing, and production approach
- Identify, document, and finalize the full scope of work from mitigation through reconstruction
- Coordinate with external resources as needed (e.g., adjusters, industrial hygienists, engineers, environmental testing firms) to ensure estimate accuracy
- Assemble clear, accurate, and well-organized estimates for internal review and client submission
- Communicate estimate details, project scope, and updates effectively with customers, insurance partners, and internal teams
- Bachelor’s degree in construction management, Business, or related field preferred
- Minimum of 2 years of experience in restoration estimating, water/fire mitigation, and/or insurance adjusting
- Strong customer service skills with the ability to manage customers during stressful loss situations
- Excellent written and verbal communication skills for working with customers, adjusters, and internal teams
- Proficiency in Xactimate™ estimating software and familiarity with insurance carrier guidelines and TPA programs
- Strong analytical, critical thinking, and problem-solving skills in evaluating property damage and determining scope of work
- Ability to thrive in a fast-paced, emergency service environment with shifting priorities
- Detail-oriented with strong organizational and documentation skills
- Team-oriented mindset with the ability to collaborate effectively with production crews and office staff
- Valid driver’s license with the ability to travel locally to job sites as needed
- IICRC WRT – Water Damage Restoration Technician
- IICRC ASD – Applied Structural Drying
- IICRC FSRT – Fire & Smoke Restoration Technician
- IICRC AMRT – Applied Microbial Remediation Technician
- IICRC OCT – Odor Control Technician (preferred)
- IICRC CCT – Carpet Cleaning Technician (a plus)
- Xactimate Level 1, 2, or 3 Certification (preferred)
- Walking and/or standing for extended periods throughout the day
- Frequent driving and sitting
- Occasional ladder use and work at heights
- Exposure to varying environmental conditions, including heat and humidity
- Work environments may include active job sites with elevated noise levels
This is a full-time position with standard working hours typically between 7:30 a.m. and 4:30 p.m., Monday through Friday, with a minimum of 40 hours per week. Due to the nature of the restoration industry, flexibility is required, including extended hours, evenings, weekends, and holidays as needed.
This position participates in an on-call rotation and must be available to respond to emergency service calls outside of normal business hours. Rapid response to water, fire, and other property damage events is a critical component of this role.
Travel is primarily local within the service area; however, occasional out-of-town and overnight travel may be required to support large-loss projects or catastrophe response efforts.
Pay Structure is Annual Salary Plus Commission
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Salary : $50,000 - $60,000