Mitigation Manager

SERVPRO Team Short: Family owned and operated. When you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates.

Do you love helping people through difficult situations?

Then don’t miss your chance to join our team as a Mitigation Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect HERO!

As a valued SERVPRO® employee, you will receive a competitive pay rate, Commissioned bonus structure, and a great opportunity to learn and grow.

Job Description

Plan and execute restoration projects while ensuring a high quality of service in all dealings with customers,and insurance adjusters. Manage the entire customer experience and overall customer satisfaction.

Responsibilities

• Evaluate and sell projects
• Educate customers on process
• Identify and document project scope of work
• Maintain customer and client communications
• Review estimates
• Obtain customer and client agreement on scope and estimate
• Create project schedule, timeline, and budget
• Negotiate terms and set expectations with customers and clients

Qualifications

• Superb customer service track record
• Effective written and oral communication
• Experience in restoration and/or construction preferred
• High school diploma/GED
• Ability to successfully complete a background check subject to applicable law
• 2 year Restoration background is preferred
• IICRC certifications are a plus

Physical & Work Environment Requirements

• Exposure to extreme conditions such as heat
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights

Benefits Offered

• Medical, Vision, Dental
• 401K Matching
• Commissioned Bonus Structure
• Paid Time Off
• Paid Holidays
• Paid Career Training & Certification Opportunities
• Customer Service Recognition Program

Pay: $27.34 - $32.93 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Benefits:

Salary : $27 - $33