What are the responsibilities and job description for the Estimator - Customer Service Representative position at SERVPRO of Springfield?
Benefits:
- Paid time off
- Training & development
- Competitive salary
The Estimator – Customer Service Representative will be report to the General Manger and be responsible for demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. As the Estimator – Customer Service Representative, you will lead the day-to-day activities within the facility and ensure that job schedules and products meet the customers’ quality standards at minimum costs. As the Estimator – Customer Service Representative, you will oversee all aspects of assigned restoration projects and assigned restoration crews.
Benefits
- First-class compensation
- Superior benefits
- Career progression
- Professional development
And more!
Key Responsibilities
- Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
- Negotiate customer and/or client approval of project scope and estimate
- Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
- Review job site documentation to support the services provided and ensure proper client requirements and billing process
- Maintain written communication with customers, teammates, vendors, and insurance representatives
- Manage production expenses including equipment, vehicles, and other material assets
- Coordinate and perform production processes as scheduled and ensure quality control
- Manage the customer and client experience and overall customer satisfaction tracked with online reviews
- Communicate clear expectations to restoration technicians and supervise their activities
- Document a detailed and accurate job file to support the services provided
- Manage labor and consumable item usage on assigned projects
- Communicate with General Manager and office staff on project progress and issues
- Oversees the day-to-day operations of restoration crews including schedules & production levels
- Manages the tasks and activities of a diverse workforce to ensure jobs are being processed within a timely manner
- Develop and implement processes to improve performance
- Developing employees for opportunities of greater responsibility, improves the abilities, skills and knowledge of production personnel through appropriate instruction and training.
- Works with support personnel to ensure that all aspects of the job are met to prevent any delays in the job process
- Ensures strict compliance with all safety procedures and implements safe working procedures in assigned restoration areas
Additional Responsibilities:
- Communicate and follow all OSHA guidelines for job safety
- Manage assets by protecting and using equipment and materials properly
· Coach and train restoration technicians
- Manage the customer and client experience and overall customer satisfaction tracked with online reviews
- Provide priority response to potential customers
Position Requirements
- High School Graduate or GED Equivalent
- Valid Driver’s License
- At least one year of restoration industry experience preferred
- IICRC certification a plus, not required
- Experience in building a strong team with tangible leadership skills
- Strong process and results driven attitude
- Ability to multitask and to remain detail orientated
· Must be knowledgeable in relevant computer applications
- Ability to successfully complete a background check subject to applicable law
Skills/Physical Demands/Competencies
- Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents