Restoration Manager

Company Description

SERVPRO of Southwest Waukesha/Jefferson County/Oconomowoc specializes in fire, water, and mold damage restoration services for residential and commercial properties. Proudly serving Waukesha, Oconomowoc, Jefferson, and nearby communities, we are available 24/7 to respond to emergency restoration needs. Our team is committed to restoring properties affected by fire and water damage, storm damage, and other disasters. We pride ourselves on providing quality and timely services that help bring peace of mind to our customers during stressful times.

Role Description

This is a full-time, on-site role for a Restoration Manager located in Waukesha, WI. The Restoration Manager will lead restoration projects, oversee teams, and manage job site operations to ensure timely and high-quality services. Responsibilities include planning restoration processes, coordinating with clients and stakeholders, maintaining project budgets and timelines, and ensuring compliance with safety and restoration standards. Strong organizational and leadership abilities are critical to oversee multiple projects simultaneously while delivering exceptional customer service.

Primary Responsibilities:

· Manage the customer experience and overall customer satisfaction.

· Manage the client experience and overall client satisfaction.

· Provide priority response to potential customers.

· Develop scope of work for projects and review estimates.

· Negotiate customer and/or client approval of project scope and estimate.

· Schedule crews and resources to provide service on active projects.

· Coordinate and oversee Restoration services with crews and subcontractors.

· Document and/or review job file to support the services provided.

· Maintain communication with internal and external stakeholders.

· Manage Production/Restoration expenses.

· Manage equipment and materials (assets).

· Follow and oversee safe work practices and adherence to safety and risk management guidelines.

· Train Production/Restoration personnel.

· Recruit Production/Restoration personnel.

· Manage Production/Restoration personnel.

· Continued development of leadership and management skills, as well as restoration expertise.

· Other tasks/duties as required by employer.

Education and Experience Requirements:

· High School Diploma/GED required, Associates or Bachelors degree strongly preferred.

· Industry certifications strongly preferred.

· Minimum 3 years of experience in operations.

· Minimum 1 year management and/or supervisory experience.

· Strong interpersonal skills, leadership skills, and management skills.

· Effective written and oral communication skills

· Experience in cleaning, restoration, or construction preferred.

Physical and Work Environment Requirements:

This is a management position occasionally working in an office environment; however, frequent field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.