What are the responsibilities and job description for the Job File Coordinator/Admin position at SERVPRO of Southwest Portland?
Benefits:
Primary Roles And Responsibilities
This is a full-time position working 7:00 a.m.–4:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
- Training & development
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Primary Roles And Responsibilities
- Monitor job file status and job file audit status
- Maintain job file WIPs
- Monitor and ensure client requirements are followed
- Review and validate initial field documentation
- Create preliminary estimate
- Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
- Maintain internal and external communications
- Complete and review job file documentation for final upload and the audit process
- Perform job close-out
- A minimum two years of business admin experience
- Working knowledge of current business software technologies
- Superb customer service, administrative and verbal and written communication skills
- Experience in the commercial cleaning and restoration or insurance industry is desired
- Experience in writing estimates and the job file process
- High school diploma/GED
- Associates/bachelor’s degree preferred
- 2 year(s) of administrative or office-related experience and business experience
- Experience in the commercial cleaning and restoration or insurance/service industry is desired
- Experience with writing estimates, job file processes, and quality assurance, a plus
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
- Ability to learn new software, including Xactimate and proprietary software
- Minimum of HSD/GED, Associates/bachelor’s degree preferred
- Ability to successfully complete a background check subject to applicable law
This is a full-time position working 7:00 a.m.–4:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Salary : $20 - $23