What are the responsibilities and job description for the Branch Manager position at SERVPRO of Southaven & Horn Lake - 11851?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
Restoration Operations | Construction Operations | Executive Leadership
Lead a High Performing Restoration Business
We are seeking an experienced Branch Manager to lead the overall operations, financial performance, and strategic growth of our restoration business. This role is responsible for overseeing all aspects of branch operations, including Mitigation, Construction, Sales, Customer Service, and Administrative functions.
The Branch Manager serves as the senior leader for the location and is accountable for driving profitability, developing high performing teams, ensuring operational excellence, and delivering an exceptional customer experience.
This position offers the opportunity to lead an established operation while partnering with executive leadership to execute growth initiatives and long term business objectives.
Key Responsibilities
Operational Leadership
- Direct and oversee all branch operations, including Mitigation and Reconstruction services
- Ensure consistent execution of company standards, operating procedures, and best practices
- Monitor operational performance, productivity, quality, and customer satisfaction metrics
- Lead continuous improvement initiatives that enhance efficiency and profitability
Financial Management
- Maintain full accountability for branch financial performance
- Manage budgets, forecasting, job costing, gross profit margins, and operating expenses
- Review key performance indicators and implement strategies to achieve revenue and profitability goals
- Ensure effective resource allocation and operational planning
Team Development
- Lead, mentor, and develop department managers and leadership staff
- Build a culture centered on accountability, professionalism, collaboration, and results
- Support talent acquisition, succession planning, and employee development initiatives
- Conduct regular performance reviews and leadership coaching
Business Growth
- Partner with sales and business development teams to support revenue growth
- Strengthen relationships with customers, insurance partners, vendors, and community stakeholders
- Identify opportunities to improve market presence and operational performance
- Support strategic initiatives and organizational growth objectives
Qualifications
- 7 years of leadership experience within restoration, construction, or related service industries
- Demonstrated success managing branch operations, business units, or multiple departments
- Strong financial acumen with experience managing budgets, profitability, and operational metrics
- Experience leading mitigation and reconstruction operations preferred
- Strong leadership, communication, and decision making skills
- Proven ability to build teams, develop leaders, and drive accountability
- Experience with Xactimate and restoration industry systems preferred
- IICRC certifications are a plus
Compensation & Benefits
- Competitive Base Salary
- Performance Based Bonus Program
- Vehicle Allowance or Company Vehicle
- Medical, Dental, Vision, and Life Insurance
- Paid Time Off and Holidays
- 401(k) with Company Match
- Professional Development Opportunities
The Opportunity
This is an opportunity to lead a growing restoration operation with the autonomy to influence performance, develop people, and drive business results. We are looking for a leader who combines operational expertise, financial discipline, and a commitment to building a strong team culture.
Salary range listed is total compensation which includes a base salary plus a commission/bonus structure.
Salary range listed is total compensation which includes a base salary plus a commission/bonus structure.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.