What are the responsibilities and job description for the Job File Manager position at SERVPRO of South Albany County?
SERVPRO® of South Albany County is seeking a qualified, career – oriented Job File Manager.
SERVPRO® is the largest cleaning and restoration company in the country. Our company specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage.
Required Hours: 8:00am – 5:00pm; Monday – Friday (will require some flexibility)
Job Qualifications:
- 2 years of administrative or office-related experience is required
- Mitigation/Restoration, or similar background, is required
- 2 years of experience with Xactimate in the restoration industry is required
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) is required
- Outstanding written and verbal communication skills, including, but not limited to, proper pronunciation and correct use of grammar
- Superb customer service skills, including the ability to remain courteous, calm, and professional during tense or stressful situations
- Ability to thrive and remain focused in a fast-paced office environment
- Extremely organized and able to effectively prioritize
- Self-motivated, able to work independently, and have good decision-making skills
- Punctual
- Must have reliable transportation and a valid drivers license with a reasonable driving record
- Must be comfortable with occasional profanity
Job Responsibilities (to include, but not limited to):
- Assisting the general manager
- Adjuster/Client communications
- Creating estimates in Xactimate based on field scopes
- Tracking job status from first call to collection of payment
- Answering multi-line phones
- Taking accurate phone messages
- Data entry
- Faxing/emailing
- Filing
- Office cleaning
- Office supply inventory
- Sending/receiving mail
- Scheduling crews and jobs
- Light receivables
- Greeting customers and/or vendors
- Occasional out – of – office errands
Qualified candidates should respond to this ad with their resume, including references, and a cover letter. Please indicate desired position and desired salary.
Or visit our website to apply: www.ServproSouthAlbanyCounty.com
Candidates offered the position will be required to submit to a background check.