What are the responsibilities and job description for the Reservations Agent South Coast Winery Resort & Spa position at SERVPRO of Saginaw / Bay City?
Benefits:
What You’ll Do
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Tuition assistance
What You’ll Do
- Respond to guest telephone inquiries in a friendly, professional, and efficient manner.
- Enter all telephone inquiries and reservations accurately into the computerized reservation system.
- Process reservation cancellations and changes accurately and in a timely manner.
- Process individual, VIP, and group reservations according to established procedures and policies.
- Review daily expected call volume and arriving reservations to ensure reservations are properly booked, charged, and supported by required documentation.
- Assist guests with dining, entertainment, transportation, and other arrangements as needed.
- Anticipate and respond to guest needs to help create a memorable and enjoyable stay.
- Maintain proper care and use of company equipment and supplies.
- Work collaboratively with the Reservations and Front Office teams.
- Demonstrate integrity, customer focus, teamwork, relationship building, passion, and self-motivation in all interactions.
- Perform additional duties and responsibilities as assigned by management.