What are the responsibilities and job description for the Restoration Supervisor / Crew Chief position at SERVPRO of North Killeen, Harker Heights, and SERVPRO of Southwest Bell County, South Killeen?
JOB DESCRIPTION
Restoration Supervisor (Crew Chief)
Job Title:Restoration Supervisor (Crew Chief)Division/Department:Production/Restoration Reports to:Restoration ManagerNew/Replacement:NewPay:HourlyExempt/Non-Exempt:Non-Exempt
Summary:
At SERVPRO of Southwest Bell County, South Killeen, and SERVPRO of North Killeen, Harker Heights, we're more than just a restoration company – we're a team dedicated to making a real difference in our community. If you're looking for a rewarding career where you can grow, learn, and make a positive impact, join the team!
The Restoration Supervisor assigns, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates to customers and clients the company’s Here to Help® commitment.
Primary Responsibilities:
Restoration Supervisor (Crew Chief)
Job Title:Restoration Supervisor (Crew Chief)Division/Department:Production/Restoration Reports to:Restoration ManagerNew/Replacement:NewPay:HourlyExempt/Non-Exempt:Non-Exempt
Summary:
At SERVPRO of Southwest Bell County, South Killeen, and SERVPRO of North Killeen, Harker Heights, we're more than just a restoration company – we're a team dedicated to making a real difference in our community. If you're looking for a rewarding career where you can grow, learn, and make a positive impact, join the team!
The Restoration Supervisor assigns, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates to customers and clients the company’s Here to Help® commitment.
Primary Responsibilities:
- Represent the best-in-class SERVPRO brand by creating the best customer experiences, delivering exceptional quality work with high attention to detail, and treating your team and your equipment like your own – take ultimate ownership.
- Communicate clear expectations to Restoration Technicians and supervise their activities.
- Coordinate and perform restoration processes as scheduled and ensure quality control.
- Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
- Follow and oversee safe work practices and adherence to safety and risk management guidelines.
- Document a detailed and accurate job file to support the services provided.
- Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.
- Coach and train Restoration technicians.
- Communicate with Restoration manager and office staff on project progress and issues.
- Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned.
- Oversee facility and grounds maintenance, as assigned.
- Continue development of Restoration expertise in services, cleaning products, and equipment.
- Other tasks/duties as required by employer.
- High school diploma/GED
- IICRC certifications preferred
- Minimum 3 years of experience in restoration
- Experience in a supervisor role
- Great customer service
- Great written and oral communication skills