Restoration Contents Lead

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Paid time off
• Training & development
  
  
  

We are seeking a skilled and detail-oriented team lead to join our restoration team. In this role, you will be responsible for managing the projects where we pack, clean and store our clients' furniture, personal belongings, textiles, and valuable items affected by water, fire, smoke, or mold damage. You will work in a cross-functional environment such that you will lead these contents jobs when the need is there and otherwise work with our water/fire/mold mitigation team to support those projects. This role requires close attention to detail, a strong work ethic and drive and excellent customer communication.

Responsibilities

• Manage the packing, inventory, photographic documentation and moving of customer's belongings after their property experienced a water, fire or mold loss
• Create estimates for work performed and ensure billing is done in a timely manner
• Communicate with customers about our processes and set expectations for how their contents will be managed during the end-to-end restoration project
• Communicate and build relationships with insurance adjusters to win current and future Contents projects
• Assess the condition of customer's belongings and determine appropriate cleaning and restoration methods.
• Oversee the cleaning, deodorization, and restoration of various items, including clothing, electronics, furniture, and sentimental valuables
• Implement quality control measures to ensure restored items meet or exceed client expectations.
• Communicate effectively with clients, insurance adjusters, and team members throughout the restoration process.
  
  
  

Qualifications

• High school diploma or equivalent; additional certifications in contents restoration are preferred.
• 4-6 years of experience in contents restoration, textile cleaning, or related field.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Meticulous attention to detail and strong organizational skills.
• Proficiency in using technology for inventory tracking and documentation.
• Knowledge of various cleaning techniques, equipment, and restoration products.
• Ability to work in a fast-paced environment and handle emergency situations.
• Valid driver's license and clean driving record.
  
  
  

Key Competencies

• Technical Expertise: Demonstrate proficiency in contents and textile cleaning techniques, including the latest industry standards and best practices.
• Leadership: Effectively manage and motivate a team of technicians, ensuring high-quality work and customer satisfaction.
• Problem-Solving: Quickly assess damage and develop effective restoration plans for a wide range of items and materials.
• Customer Focus: Provide exceptional service and maintain clear communication with clients throughout the restoration process.
  
  
  

Join our team and play a crucial role in helping clients recover their cherished possessions and restore their lives after unexpected disasters.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.