What are the responsibilities and job description for the Collections Specialist position at SERVPRO of Floyd County, East and South Louisville?
Collections Specialist
Full Time
Monday - Friday 8:00am - 5:00pm
Office located in New Albany, Indiana
Looking to be a part of a growing recession-proof TEAM?
Then don’t miss your chance to join our Franchise as a Collections Specialist.
We are seeking someone who is comfortable working in challenging situations, likes to solve problems, is a thinker, has excellent communication skills, is a team player, and multi-tasker. If you are self-motivated, organized and have superb interpersonal skills, then you’ll thrive in our friendly and professional work environment. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Job Description:
We are looking for a Collections Specialist. This person will be responsible for reaching out to customers collecting on unpaid invoices. You will be contacting insurance carriers and adjusters, various commercial account payables departments, third party payment processing companies, and subcontractors to expedite receiving past due payments in a timely manner.
Responsibilities:
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Creating invoices using QuickBooks
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Handling customer disputes in regards to payments or invoicing
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Regularly calling and following up with customers to obtain expected payment status on past due payments
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Resolving collection issues via research and working with other teammates
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Keeping organized and detailed documentation and dates of all correspondence with customers
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Posting customer payments by recording checks, and credit card transactions in QuickBooks
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Updating outstanding receivable totals and unpaid invoices
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When necessary - handling all third-party collection processes - including Liens and documentation of such records
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Reporting collection efforts via monthly statements and reporting to management team
Qualifications:
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Proficient in Intermediate QuickBooks
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Minimum 3 years of high volume collections experience
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Intermediate experience with Excel spreadsheets & Google Forms.
Benefits:
Competitive hourly wage - commensurate with experience
Monthly bonus based on collection performance
Paid holidays
Paid vacation
401k
Healthcare
Great professional casual work environment
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.