What are the responsibilities and job description for the General Manager - Restoration and Construction position at SERVPRO of Buckeye?
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Bonus based on performance
- Competitive salary
- Dental insurance
Lead a growing restoration and construction company in the West Valley.
SERVPRO of Buckeye is hiring an experienced General Manager to run day-to-day operations for our multi-territory restoration franchise serving Buckeye, Surprise, Wickenburg, and Sun City. You will report directly to the owner and lead our production, construction, and office teams. This is a hands-on leadership role for someone who has already run restoration operations and is ready to own results.
What You Will Own
- Daily operations across water mitigation, mold remediation, fire/smoke cleanup, and reconstruction
- P&L responsibility: annual budget, revenue and expense forecasting, job costing, and gross margin targets
- Job file quality and cycle time: estimates, documentation, invoicing, and collections (AR)
- Insurance carrier and TPA program compliance and scorecards; adjuster and agent relationships
- Recruiting, hiring, training, and developing crew chiefs, technicians, and office staff
- Scheduling, crew utilization, equipment, and vehicle fleet
- Safety programs, OSHA compliance, and IICRC standards on every job
- Weekly KPI reporting to the owner: revenue, margins, AR, job counts, and customer satisfaction
Required Qualifications
- 3 years in a management role in the restoration industry (water, fire, mold) or insurance-driven construction
- 5 years total leadership experience managing field crews and office staff
- Proven P&L, budgeting, and job-costing experience
- Working knowledge of Xactimate and insurance claim workflows
- IICRC WRT certification (or ability to obtain within 90 days); ASD, AMRT, FSRT a plus
- Must live in or be willing to relocate to the Phoenix West Valley (no relocation assistance)
- Valid Arizona driver's license and clean driving record
- Comfortable with job management software (DASH/Work Center, QuickBooks, Microsoft Office)
Preferred
- Prior SERVPRO, ServiceMaster, Paul Davis, BELFOR, or similar franchise restoration experience
- IICRC Master Water Restorer designation
- Arizona ROC license experience
- Bilingual English/Spanish
Compensation and Benefits
- Competitive base salary plus performance bonus tied to revenue and profit
- Health, dental, and vision insurance
- Paid time off
- Direct line to ownership and room to grow with the company
Work Environment
Primarily office-based with regular job site visits. Must be able to walk job sites, climb ladders, and enter attics and crawl spaces as needed. Occasional after-hours availability for large losses.
Each SERVPRO® Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.
Salary : $80,000 - $88,000