What are the responsibilities and job description for the Administrative Assistant position at SERVPRO of Azusa / Covina?
Company Description SERVPRO of Azusa / Covina is a locally owned and operated restoration franchise serving residential and commercial customers in the Azusa and Covina, California area. The team provides 24/7/365 emergency response for water, fire, smoke, mold, storm, biohazard, and vandalism damage. As part of a nationwide network of over 2,000 franchises, SERVPRO is trusted by hundreds of insurance companies and follows IICRC restoration standards. Using advanced equipment and specialized cleaning techniques, the franchise helps property owners restore their homes and businesses quickly and thoroughly. Services range from emergency mitigation and restoration to comprehensive cleaning, deodorization, and emergency response planning.
Role Description:
• Manage office teams including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
• Coordinate franchise interdepartmental communication and activities.
• Monitor National Accounts programs
• Manage subcontractor certifications, insurance, and other documentation needs.
• Manage and maintain local and SERVPRO compliance information for the Storm Program.
• Manage and disposition lead sources.
• Complete daily bookkeeping activities.
• Monitor federal/state compliance and training completion regarding risk management.
• Ensure employment file and records accuracy.
• Complete application process for Preferred Vendor programs.
• Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
• Assist Senior Leadership Team as needed.
• Maintain office files and records, ensuring they are up-to-date and properly managed.
• Develop and maintain a filing system.
• Perform other job duties as assigned.
Requirements & Skills:
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Attention to detail and problem-solving skills.
• Ability to multitask and prioritize work.
• Interpersonal skills to interact effectively with all levels of staff and external contacts