What are the responsibilities and job description for the Inside Sales Intake Specialist Position position at SERVPRO of Ames?
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
Servpro is hiring an Inside Sales Intake Specialist Position!
Benefits
Servpro offers:
- Competitive compensation
- Superior benefits
- Career progression
- Professional development
As the Inside Sales Intake Specialist Position serves as the primary point of contact for residential and commercial customers facing emergency property damage. This office-based role combines empathetic customer service with consultative sales to qualify emergency leads, overcome customer objections, and book mitigation or restoration jobs.
Key Responsibilities
- Manage Inbound Inquiries: Answer incoming phone calls and digital requests from property owners experiencing water, fire, or mold emergencies.
- Qualify & Convert Leads: Assess customer needs through active listening, pitch appropriate restoration services, and convert inquiries into scheduled emergency jobs.
- Document Claim Details: Log precise loss information, caller details, and insurance data into the corporate CRM system.
- Dispatch Production Teams: Coordinate with local franchise production managers to ensure fast deployment of restoration crews to the loss site.
- Collaborate with Sales: Pass specialized or large-loss commercial leads to the field-based Business Development Team for follow-up.
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Follow Up: Track open leads and guide property owners through the initial intake funnel to ensure customer satisfaction.
Position Requirements
- High school diploma/GED (preferred)
- Experience: Minimum of 1–2 years in customer service, call center environments, or inside sales roles.
- Communication: Strong active listening skills paired with an empathetic, professional phone demeanor to handle stressed callers.
- Sales Aptitude: Ability to implement conversion strategies, overcome pricing or timing objections, and close sales.
- Tech Literacy: Proficiency with CRM systems, ticketing software, and fast data entry.
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Adaptability: Capability to multitask and stay calm under pressure in a fast-paced, emergency-driven disaster recovery environment.
Skills/Physical Demands/Competencies
This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law
Each SERVPRO® Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will
give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.