Restoration Operations Manager

Restoration & Mitigation Operations Manager

Overview
We’re looking for a hands-on leader who can take charge of our mitigation and restoration operations. This role is built for a strong Mitigation Project Manager who’s ready to move up, run a team, and drive performance. You’ll manage people, jobs, quality, customer experience, and operational efficiency.

Key ResponsibilitiesLeadership & Team Development

• Lead the mitigation/restoration team with clear expectations, accountability, and support.
• Recruit, train, and develop techs and project managers.
• Build a culture of urgency, professionalism, and quality workmanship.
• Ensure all field staff follow safety, documentation, and job site protocols.

Operations Management

• Oversee day-to-day mitigation operations including water, fire, smoke, mold, and specialty cleanup.
• Assign jobs, manage workload, and ensure projects stay on schedule and within budget.
• Drive consistent, accurate job documentation (scopes, photos, measurements, moisture logs).
• Ensure equipment, vehicles, and supplies are maintained and ready to deploy.
• Own compliance with SERVPRO® standards and industry best practices.

Project Oversight

• Support or step in on complex mitigation jobs.
• Review estimates, scopes, and change orders for accuracy and profitability.
• Work with the office team to keep files tight and billing-ready.
• Manage customer communication, adjusters, and contractors when needed.

Quality & Performance

• Monitor KPIs such as cycle times, job costs, equipment turns, and customer satisfaction.
• Improve processes to increase speed, efficiency, and revenue.
• Ensure IICRC standards are consistently applied in the field.

Required Qualifications

• IICRC Water Restoration Technician (WRT) & Fire/Smoke Restoration (FSRT) — required.
• 3 years in mitigation, 2 years minimum as a Mitigation Project Manager.
• Strong understanding of residential and commercial mitigation processes.
• Proven experience leading crews or mentoring techs.
• Ability to manage multiple jobs and priorities in a fast-paced environment.
• Solid communication and problem-solving skills.
• Valid driver’s license and ability to pass standard background screening.

Preferred Qualifications

• Additional IICRC certifications (AMRT, OCT, ASD, etc.).
• Experience with Xactimate, DryTrack/MoistureMapper, or similar platforms.
• SERVPRO® or franchise restoration experience.

What We Offer

• A leadership role with room to build and shape a high-performing team.
• Competitive pay based on experience and performance.
• Growth path into senior operations or GM roles.
• Training opportunities and certification support.

Job Type: Full-time

Pay: $75,080.82 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) 4% Match
• Health insurance
• Paid time off
• Paid training

Application Question(s):

• Are you willing to support the organization any hours to ensure the job can be completed?
• How many years of mitigation project management do you have?
• Do you have experience in selling jobs?
• Can you travel as needed to support national storm work 1-2 times a year up to 3 weeks at a time?

Work Location: In person

Salary : $75,081 - $110,000