What are the responsibilities and job description for the Tier 2 NOC Generalist position at ServIT Inc?
Description
We are seeking a Tier 2 NOC Generalist with strong networking experience to join our team, supporting a nationwide customer base. This position blends Tier 2 support with hands-on involvement in IT infrastructure projects, with an emphasis on LAN/WAN design, network troubleshooting, and firewall configuration. The ideal candidate will bring a deep understanding of networking technologies and protocols, alongside systems engineering expertise in virtualization, desktop/server support, and Microsoft platforms.
Responsibilities
We are seeking a Tier 2 NOC Generalist with strong networking experience to join our team, supporting a nationwide customer base. This position blends Tier 2 support with hands-on involvement in IT infrastructure projects, with an emphasis on LAN/WAN design, network troubleshooting, and firewall configuration. The ideal candidate will bring a deep understanding of networking technologies and protocols, alongside systems engineering expertise in virtualization, desktop/server support, and Microsoft platforms.
Responsibilities
- Provide Tier 2 support for networking equipment (routers, switches, firewalls), virtualization platforms, servers, and desktops
- Remediate client tickets, adhering to defined processes and service-level expectations
- Perform server support, maintenance, and troubleshooting tasks
- Collaborate with project management on IT projects, including network infrastructure deployments, firewall/VPN rollouts, system migrations, and upgrades
- Communicate proactively with team members, management, project management, and clients to ensure issues are clearly documented, prioritized, and resolved
- Maintain accountability for client issues through resolution, including proper escalation or hand-off when necessary
- Ensure client satisfaction through prompt and professional service
- Participate in travel assignments to support customer projects as needed
- Strong experience managing routers, switches, firewalls, VPNs, and wireless technologies
- Hands-on experience with Cisco, SonicWall, WatchGuard, and Meraki
- Strong understanding of TCP/IP, VLANs, subnetting, NAT, and routing protocols
- Minimum 5 years of hands-on IT support and engineering experience in an MSP or similar environment High-level experience with
- Microsoft Windows Server 2008–2012 (and newer), including Active Directory, DHCP, DNS, RRAS, and RDP roles and services
- Strong experience with Microsoft Windows desktop operating systems, including Windows 10, 8.x, 7, and XP
- Understanding of IT security concepts, including NTFS file security and share permissions
- Experience with Microsoft Office, Office 365, and related business productivity tools
- Familiarity with Microsoft Exchange, Office 365, and hosted Exchange providers (Intermedia, RackSpace)
- Experience with internet carrier technologies such as DSL and PRI
- Hands-on experience with hardware vendors such as HP, Dell, IBM, and Lenovo, including component-level repair of servers, workstations, printers, and business peripherals
- Exceptional customer service orientation and communication skills
- Strong documentation, time management, and organizational skills
- Certifications such as CCNA, CompTIA Network , or equivalent networking credentials are strongly preferred
- Experience working in an MSP environment is a plus
- Criminal background check, E-Verify citizenship check, and motor vehicle report required prior to employment
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance